I wanted to find a family car doctor after sears ala moana closed. I work at the mall and thought Lex Brodie would be nearby and via its commercial seem to have great customer service. My car battery died and although I have a prorated wrty with sears, I decided to go to lex Brodie for a new battery. service person was not quite friendly at 8am in morning. told me he had to check to see if they had battery for my car, than when told they did, I had to ask how long to install and price of battery. I decide to leave my car and walk back to ala moana. I paid for battery, and although I gave my drivers license, credit card and business card my last name was inputted incorrectly as well as my zip code. I left with no special "thank you" from staff or " have a good day" or sorry you have to walk in the heat to work. they did not even offer to try to install battery quicker for me. I picked up my car on my lunch break and was not even greeted warmly or thanked or told to come back in future. I was also disappointed as my front passenger tire was very low in air and nothing was said or even done about it. they could at least have put air in my tires. Also any recommendation for future services or a new tire would have been appreciated. I may or may not have purchased any other service but they obviously had my car all day if need be. I think my expectations were too high based on their advertising of being friendly and customer oriented. They were neither friendly or seemed customer oriented as nothing extra was said or done. It was just cut and dry, they have the part, I pay the bill and that's the end, they don't want you back.I was not even told what warranty I had with battery. I should have asked but they did not seem too incline to be helpful. It was lucky that I needed the car battery otherwise, I would have gone back in my car and gone somewhere else,I am still going to look for a friendly neighborhood car service for my two cars. a side note, I filled up gas after picking up my car. the staff could have offered to do that,I would have paid, when they called to say bat install was finished. they moved my car so should have notice gas low. I almost did not fill gas because of time restraint in returning to work. The other good reviews are from long time customers but new customers do not seem to have the same service.