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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Good information and advice all the way through. Also, the estimated work time was right on the nose! Thanks!

1.5
Kaneohe, HI

I was very fine with the services rendered but extremely unhappy with the lack of professionalism in time of service. I made an appointment for the specific purpose that I expected my vehicle to be cared for in a timely manner. I had a 9am appointment for a safety check and informed my workplace that I would be in at 10 which would allow an extra 30 mins for the typical 30 minute service which I have had done at many other local businesses since first getting a car. Upon registering my car at 8:55 a.m. for the 9 a.m. appt, they asked if I would be waiting for my vehicle which I said yes. They then told me it would take probably an hour or an hour an a half. I asked them why it would take so long since I had an appointment. Why else make one? They told me that even with an appointment I should expect to wait an hour. Interesting since a safety check has always taken 30 mins in the past. They let me know that one of the lifts was down and did not ask me if I would like to reschedule to better fit my work schedule since they then knew I had to be at work at a certain time. That was a missed opportunity for service recovery. I asked if me getting the car at 10 was unrealistic and they said no, it should be done by 10 and I could get to work on time. Anyway, at 10:18, (over an hour and 15 mins later) I was called that my car was ready. No apologies were given for the slow service nor for not meeting their own stated promise of being done in an hour. I will not return here as I feel that my appointment time was nothing but a formality. Ticket #13267

1.5
Kaneohe, HI

I was very fine with the services rendered but extremely unhappy with the lack of professionalism in time of service. I made an appointment for the specific purpose that I expected my vehicle to be cared for in a timely manner. I had a 9am appointment for a safety check and informed my workplace that I would be in at 10 which would allow an extra 30 mins for the typical 30 minute service which I have had done at many other local businesses since first getting a car. Upon registering my car at 8:55 a.m. for the 9 a.m. appt, they asked if I would be waiting for my vehicle which I said yes. They then told me it would take probably an hour or an hour an a half. I asked them why it would take so long since I had an appointment. Why else make one? They told me that even with an appointment I should expect to wait an hour. Interesting since a safety check has always taken 30 mins in the past. They let me know that one of the lifts was down and did not ask me if I would like to reschedule to better fit my work schedule since they then knew I had to be at work at a certain time. That was a missed opportunity for service recovery. I asked if me getting the car at 10 was unrealistic and they said no, it should be done by 10 and I could get to work on time. Anyway, at 10:18, (over an hour and 15 mins later) I was called that my car was ready. No apologies were given for the slow service nor for not meeting their own stated promise of being done in an hour. I will not return here as I feel that my appointment time was nothing but a formality. Ticket #13267

5
Honolulu, HI

As usual, Mike Risso and his crew fixed my tire with precision.

4
Honolulu, HI

I had an oil change done. Usually, the technicians are very good about keeping the car clean. This visit, the interior kick panel and carpets were soiled.

Aloha, We are very sorry about this! Can you send us your invoice number so we can see who worked on the vehicle? Were you able to get the dirt out? Did you have our Quality Double Check decals on the out side of your drivers window? Please accept my/our apologies. Sincerely, Scott D Williams President

- Honolulu, HI
5
Honolulu, HI

see personal msg

5
Honolulu, HI

Had service done on my front end, fuel system, and passenger-side cabin and appreciated the service, workmanship, and value that Lex Brodies offer. Manager Michael explained thoroughly my estimate over the phone which gave me the confidence that my car was in good hands, I couldn't wait to pick up my car after work.What I appreciated the most was that when I got there at 6:15 in the morning, 45 minutes before they opened for business, Michael still serviced me which allowed me to get to work early.Mahalo LB for a job well done! Now, my wife can actually open her window and not have the fuel odor we've had for some time.Thank you, very much!

5
Pearlridge, HI

Service was fast and professional. No regrets in choosing Lex Brodies for my tires and service.

5
Pearlridge, HI

Fast and easy safety inspection. Made an appointment, waited 40 minutes, and I was done. No hassle! Thanks!

5
Honolulu, HI

Great service! Made an appointment, brought my car in for a safety check, I was quickly processed in, and it was done in about a half-hour.

4.6 STAR AVERAGEVIEW REVIEWS
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.