Aiea, HI ("Pearlridge")
Got a 2 HOUR oil change yesterday. When I called to make the first appt. the gal on the phone told me it would take an hour since its the first appointment. When I got there they told me an hour and a half. When I returned at an hour half they told me my car was on the rack and it would be another half hour wait. Instead of apologizing, the older gentleman made a snide remark, saying ,"Oh, everybody wants a 20 minute oil change." And when I told him I've been waiting 90 minutes he says, "oh. Has it been an hour and a half already?" Seriously??!!! I am a returning customer since my first visit went so well, but now I will have to find someone else to change my oil.