TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

I was able to get my safety check with no hassles.

5
Honolulu, HI

Excellent service.*****

5
Honolulu, HI

My safety check was done in less than a hour. Kyle was very busy but spent as much time as I needed to set me up. Outstanding job. Thanks.

5
Honolulu, HI

Everyone at Lex's was great. And, most importantly, they solved a problem that my usual mechanic couldn't figure out. Repairs were quick and my car is running perfectly smooth again. Overall, great experience.

4.5
Honolulu, HI

As usual great service and job done well.

5
Honolulu, HI

Amazing people and great prices!

2
Honolulu, HI

Made my appointment online with a pickup time of 1:00 pm. Called several times after 1:00 for a status update. Finally, picked up my car at 4:15 with only some of the services completed. This necessitates a second visit which is inconvenient in several ways. Not sure I will return to Lex Brodie.

1.5
Kalihi, HI

I made an appointment to rotate my tires which had been purchased previously from lex Brodie's. My appointment was at 3:00 and I called saying I was going to be about 10 minutes late due to traffic. I arrived at 3:07. The clerk said she had computer problems did not even acknowledge me or anything and was not polite at all. She did not even smile or anything that one would expect to welcome a customer. At 4:45 I hadn't heard anything and came out of the waiting room wondering what had happened to my car. One hour and 45 minutes is way too long to wait for a simple tire rotation and balancing. The clerk showed no remorse and proceeded to ask the mechanic what was wrong and he said he was delayed because he couldn't find the little allen wrench that he needed to remove the decoration on my wheel cover. She had no customer service skills and I said to her why didn't you just ask me because I have an Allen wrench. I could have given to her. Finally she says she put somebody ahead of me because she I said I was going to be late. At least she could have waited the 10 minutes because I was only7 minutes late and then proceeded to wait an hour and 45 minutes for an appointment which I made at 3:00 and now it was almost 5:00! I told her that she should have more aloha spirit and at least have asked me if it was okay that she had put somebody ahead of me and it was it okay if I should wait because she made a mistake and put somebody ahead of me. Although she was apologetic I really don't think there was any sense of care about my being a customer of lex Brodie's. We all have problems and a bad day but I'm not the person to be the result of a person's problems before me and I should have had the courtesy to at least been advised when they were running late and I with respect to my time I should have been asked if it was okay to wait for the delay before making me wait almost 2 hours! Doing so caused me to miss an appointment that I had and when I rescheduled it later I had to climb three flights of stairs to get to the appointment because the elevator was closed. That was not a very Good experience with lex Brodie's and a very poor example of customer service. At least wait 10 minutes before the customer comes before you add somebody else and certainly keep a customer advised of the delay.

5
Honolulu, HI

Awesome friendly service as always! Fit me in on schedule even though they were very busy.

5
Honolulu, HI

Staff are friendly, great customer service. Quick service even for walk-in customers. Spacious customer lounge.

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.