Kaneohe, HI
Lex Brodie’s Kaneohe: Appointment for Battery Check, Tires/Tire Sensors and Wheel Alignment. I asked lots of questions and received detailed explanations for each of these service items. Very professional and thorough check-in. Maile was most cordial too amidst the overall busyness. Similarly when I went back in to pick up my car, the checkout process was equally professional, thorough and cordial. I was so pleased with the customer service and had the most utmost confidence in the service provided with service completion explanations and detailed hard copy diagrams and information. While I was impressed with my in-person visit today, I placed two phone calls days earlier prior to completing my appointment online, and both times very cordially got responses to my questions; first call was with Maile and the other with Vechelle. With all of this combined, I asked to speak with the manager before I headed out. Maile introduced me to Rylan Miguel. I congratulated him for managing such a ‘tip-top shop’. I expressed how pleased I was with everything. I’ve been a Lex Brodie’s customer for decades and was on a mission to find another location for servicing my car - I found it! Thank you Maile for your great customer service. Thank you to those that serviced my car. Great job Rylan as the manager for such a great team - it was certainly reflected in all that transpired from beginning to end with my appointment today. Thank you very much!