Appointment program is convenient (and provides a discount); large lounge for "while you wait" customers also has comp coffee and simple workstation areas for those who wish to read, use their computer (Free Wi-Fi, elec outlets, etc.). Work was completed quickly and as always reasonably priced. LB's has consistently been a reliable and trustworthy servicing and repair facility for my Lexus. Been a customer for many, many years... and will continue! 5 Stars!