This was my first experience at Lex Brodie's and I must say I am so impressed with their customer service, from the service writers to the mechanics. Everyone was friendly, polite, patient, and informative. Now I understand why they are so busy. I will definitely return for future services. Thank you ... very much!!!

This was my first experience at Lex Brodie's and I must say I am so impressed with their customer service, all the way from the service writers to the mechanics. Everyone was very polite, patient and informative. Now I understand why they are so busy. I will definitely be returning for future services. Thank you very much! 👍😀

Always professional and full of Aloha

Service was excellent

Service was excellent

I had a nagging problem with belts squealing when I first started the car up after sitting for a while. The belts were fairly new. The Kaneohe team looked at it several times before nailing it down. Problem wouldn't show itself after driving it over there. They suggested I leave it overnight so they could start it up in the morning. That did the trick and they found the problem. I appreciate their perseverance. And it was covered under warranty so no charge!

I don't usually write reviews unless I feel it's necessary to get the word out so folks don't get the same experience. I have to agree with Nicklas A review regarding the UNETHICAL part of his Lexbrodie experience. Similar experience from my part. My Story, I have recently taken my car to VW dealership for a repair prior to passing the safety check. After the repair, the dealership recommended that I change my tires and a small bulb in the rear passenger sidelights to pass safety inspection. They quoted me 645 $ for 4 tires and 45 $ to change the bulb in the back. Since they didn't have the tires in store at the time and I didn't want to wait, I just paid for the repair. I told them that I will take it to either firestone or Goodyear to replace the tires and the bulb since any shop can do that. Since I wasn't able to take time off from work to go change the tires, I asked my mother in law if she doesn't mind taking it. I told her that I got a quote from firestone (567$ for 4 tires, 15$ to install each) and Goodyear ( 653$ for 4 tires and 12.5$ to install each). She told me that she takes her car to lexbrodies and they always do a good job. I checked their website for coupons/ tire sales and I agreed. I was expecting to pay 750 to 850$ for all tires and installation. Apparently, I was wrong. Not only lexbrodies sold her the most expensive tires they got (238$ each, 952$ total and 25$ to install each) but also they told her that she MUST replace the turn signal lights( stick looking ones under the mirror) on both sides for the vehicle to pass safety check. They charged her 365$ for changing those 2 lights that cost 40$ each. I had that small crack on my driver side turn signal light since 2012 and my car has been passing safety with no problem. I felt that was an unnecessary repair and they UNETHICALLY over charged her because she is an older lady. Long story short, she paid 1300$ for 4 tires and 2 small turn signal lights. When I went there to talk to the manager, he was very defensive and was telling me that it was her choice. We didn't even paid that much for changing the 4 tires on the truck. Long story short, don't take your car overthere unless you wanna be ripped off.

The workers here were excellent. They treated us very well. They were 20 mins from closing and continued to serve us very well. They did not turn us away or rush us out. They were very patient and kind. I very recommend this location.

We were a walk in customer and were greeted in a friendly fashion and finished and out the door in an hour and a half as promised. Since we were repeat customers, we were not surprised but none the less very pleased with the price, product and service.

Excellent Service - always treated like family when we come in