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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

1
Waipahu, HI

Someone had pointed out to me that my safety check was expired. To avoid any interaction with any popo's I decided to get it done ASAP! Being that it was a Saturday, I thought I'd swing by after I got off of work. It was 2:15pm when I got there and when the guy asked what I needed I told him that I need to get my safety check done. He looked at the clock and said that the guy that does it is leaving at 3pm so they can't do it. So he's saying that it'll take longer than 45 minutes to do a safety check. Was he serious?!? I've never had to wait longer than 30 minutes to have my safety check done. This was the first and he was pretty rude about it. That's okay I'll just take my business elsewhere. There was a bunch of mokes working there anyway and they all looked pretty shady.

4
Honolulu, HI

Great place to get your car serviced or purchase tires. I took advantage of the "Active Family Plan" which is a very good deal compared to what I used to pay at Tustin Toyota in OC for comparable work. Customer service was great. I noticed they are very low key, but friendly and helpful. I replaced my tires and I was given a variety of options and honest advice. Not pushy, gave pro's and con's of all the options suggested, and really gave thought to what was in my best interests. What impressed me the most was they took the time to ensure the best discount codes were applied. Work was completed in just a few hours. Definitely would recommend Lex Brodie's.

4
Honolulu, HI

Cars are stupid. So are curbs. I hit the stupid curb with my stupid car and am left with a stupid flat tire. UGHHHHH I was one unhappy motorist when I pulled up to Lex Brodie's, but fortunately the guy who greeted me looked past my attitude and gave me excellent service. He took my keys and sent me on my marry way while they took a look to see if the tire could be patched. Of course it couldn't, and he gave me a call to tell me so and gave me a quote on what the new tire would cost. I called around before I said yes fix it, and found the price to be spot on with everyone else. Called him back (I apologize for refering to you as him, but it's been a couple weeks and I can't remember your name) and the new tire was mounted in like 30-ish minutes. When I went to pick up the car and asked about AAA discounts they couldn't apply it, because sweet little him had already given me a discount on the tire that was greater than the 10% AAA. Score.

5
Kaneohe, HI

i think this place is very good! there's no other place as good as these guys that i've been to yet...good prices, always worked on my vehicle right away, yet they always have other cars going in and out of here...and theyre not pumping it out like a manufacture's line, its just that theyre fast...and if you ever get a flat on an installation that they've done, then it's free to fix! this is key! plus too, they took my vehicle right away to fix my flat, and it wasn't even to make money cuz it didn't cost me anything! keeps me coming back! safety checks, i do them here now, and anything else that they do, ill go to them...oh best of all...its local buisness so the money stays here...which automatically beats out Firestone, Sears, and any other tire place i can think of!!

1
Aiea, HI ("Pearlridge")

I would recommend going here at all, and this is supposed to be Hawaii's best?? They couldn't even get my tire alignment and balance right after two times. After the second I steered clear of them, so they wouldn't mess my car up. Stay away, there are better places on Oahu for sure.

" Thank You... Very Much!" for your review. Sorry so much time has past from this review, but, if you would like to share more details on your visits, please send to [email protected]

- Aiea, HI ("Pearlridge")
5
Kaneohe, HI

Excellent customer service! I'm fairly skeptical when it comes to choosing a new mechanic to service my vehicle, and occasional have ended up going to the actual car dealer. After coming across the shining reviews of this place, I tried it out for myself and was absolutely not disappointed. The customer service right from the beginning was incredibly helpful and friendly. After I made an appointment for the next day and brought my vehicle in, they took care of the issue in a timely manner. All of their feedback was incredibly genuine. For the issue I had, they did a quick adjustment to see if it would fix the problem, and it did! It saved me from having to pay a couple hundred dollars to drop the tank to investigate the issue further than necessary. This location is also conveniently near Windward Mall, so it was an easy walk over to keep myself busy while my vehicle was being taken care of. I definitely recommend this place!

1
Honolulu, HI

I'll let you know how it goes.

Thank You... Very Much for your feedback.

- Honolulu, HI
5
Honolulu, HI

Once you drive the same vehicle for awhile, you normally know when something doesn't sound right. When I started my vehicle the other day, the engine was idling noticeably higher and making lots more noise. I'm thinking "I have no idea what would cause that. It didn't sound like that earlier today. This could be bad.". I took it to Lex Brodies the next day and had a great experience working with Jayda and Cooper. Jayda immediately set my expectations as far as when I would be likely to get my vehicle back and the likely cost of diagnosing the problem. Not only was she accurate about when my vehicle was fixed but the final cost was actually lower than expected. Honesty and great service is always appreciated and Lex Brodies came through in a big way!

3
Aiea, HI ("Pearlridge")

Came in for an oil change and the guy says it will be ready in an hour. I came back an hour and a half later to find out my car hasn't even been moved from the spot that I parked it in. The worker says a spot just opened up and they will have it done in 15 mins. I asked why they made their customers wait an hour and a half for a 15 minute job?!? I ended up waiting another 30 mins! The woman apologized for the inconvenience and gave me a $20 discount which satisfied my frustration.

5
Honolulu, HI

Great great service! Jayda is the best! She helped me with advice on my brakes which really needed to be fixed. Also, she helped me with the cv boots AND getting my A/C fixed. She saved me a lot of $$$$ and I mean a lot of $$$$. The other company was going to charge me an arm & a leg...no joke! Go to Lex Brodie Queen Street - see Jayda - BEFORE you take your car anywhere else! Their service is excellent and they won't RIP you off with outrageous prices! Now I feel SAFE and COOLER driving my car! Mahalo plenty, Jayda and staff!

4.6 STAR AVERAGEVIEW REVIEWS
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review: The best customer service I've experienced in the auto industry! I called Saturday regarding a noise on my Tacoma and they fixed my truck in less than two hours. The previous auto shops didn't have availability and also were closed weekends. Lex Brodie's prices were amazing too!
5/19/2024
Christopher G.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: Lex Brodie's is the most reliable car service center I have ever worked with. Too often you hear of how some repair shops have shady practices but not Lex Brodie's. They will provide you either a picture or video of what the mechanics see. They will also list the urgency of repair and what to look for. I highly recommend Lex Brodie's they are the best! Mahalo to the entire staff. Or as Lex would say, "Thank you very much!".
5/14/2024
Mamo Y.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review: The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Google Review: I am so glad I decided to come here for a second opinion on a repair my car needed. While it still needed the repair, the cost was significantly lower than what I had been quoted elsewhere, it was done much sooner than expected, and I was given a free loaner car. The staff were all very friendly from beginning to end. I’ve already recommended this place to other people.
5/3/2024
Stephanie W.
5
Google Review: Easy 5 star. I called on a Wednesday afternoon to tell them that my truck had symptoms of overheating. I took my truck in late that afternoon and left it overnight. They ran a cooling system check on Thursday morning and found out that my truck needed a new radiator. Thank you, very much!
4/5/2024
Darryl G.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Google Review: I would like to give a shout out to the Lex Brodie Team in Waipahu who were professional and informative every step of the way when purchasing my tire. I hit a pothole on H-1 and it destroyed my tire! Tesla said it would take 3 weeks to get the tire in, Lex Brodie had it in 1 week. A special thank you to JR! You guys ROCK!
4/26/2024
Sandra W.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: Great service. Took me on short notice and even shipped the tires I needed from their warehouse. No wonder Lex Brodie's continues to operate successfully.
5/2/2024
Craig S.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: The place is a "WELL OILED MACHINE" so efficient and helpful. I can't say enough about this place. Yes, it cost a little more than Costco but worth every penny! I went from a nightmare at Costco tire center to a little slice of heaven at Lex Brody!
5/13/2024
Laura W
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Yelp Review: I had all 4 tires replaced and front end aligned. Very convenient to make my appointment online and work was started exactly on time. Personnel were very pleasant to talk to and everything was done right. Glad to see that the Lex Brodie's of old still lives on providing great service with reasonable prices.
5/6/2024
Roy K.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.