“WE’RE LIKE YOUR FAMILY DOCTOR FOR YOUR VEHICLE."

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"Thank You... Very Much!"

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

This was the first time I visited Lex Brodie's, and I only went because Costco did not have the tires I needed. It was such a great experience that I will never purchase tires anywhere else. All of the staff was courteous and professional, and they treated me the way a customer should be treated: I felt like they really cared and appreciated my business (I was not just another number). When it was determined my alignment could not be completed because of damaged parts, the employees doing the work brought me under the car and showed me the problem. They pointed out damaged parts and actually explained what needed to be done. I was scheduled to have some work done on my vehicle at the dealership, but after the most-satisfying service I received, I plan on having all the work done at Lex's. I saw “the light” and am now a customer for life. Thanks to a wonderful group of workers for keeping “the light" shining. I know Mr. Brodie is proud. [Invoice #1033597]

5
Aiea, HI ("Pearlridge")

I brought in my parent's Toyota Camry for tires which in dire need of being replaced and let me tell you... I was impressed with the level of professionalism, friendliness and timeliness delivered. I currently live in Las Vegas and for those who are familiar with Discount Tires in Nevada or Arizona, the level of service at Lex Brodie's is up there plus Lex Brodie's offers wheel alignment and brake services and more. So if you are new to the islands and are in need of tires which are reasonable, here is a place you can check out!

5
Honolulu, HI

Lub, oil change and safety check on '09 Ford Focus. easily scheduled, work excellent, timely. This continues the 30plus years I have been a satisfied customer. Lex Brodies is family to me.

5
Honolulu, HI

Aloha, I wanted to tell you what FANTASTIC service I received yesterday. When I got home from work, I saw a nail sticking out of my tire. I immediately drove to Lex Brodie's Kaneohe for help not realizing what time it was. After discussing with Zack about making an appointment for tomorrow, I was concerned if my tire would hold up until then. Zack saw my concern and was going to check my tire to see if it was ok, then Idip came to the rescue! He took my keys and said he would take care of it. He fixed my tire in 15 minutes! I can't express how grateful I am to Idip and Zack. They went above and beyond the call of duty to help me. I hope you appreciate what a GREAT team you have in Kaneohe, I know I do. Thank You... Very Much!

4
Aiea, HI ("Pearlridge")

My Toyota Camry needed a tire repair as it had a nail in it. I called this location and they said it would be around a 40 minute wait. The price was good, only $21 and less expensive than Sears. I added in an oil change and they also had a good price for this, for $52, you get synthetic oil. Some other places I've gone to charge you $44 (final price) for regular oil. The reps were courteous and helpful and I liked the waiting room. I would definitely go back there again. The only problem is when I added on the oil change, it took a lot longer, two hours and 15 minutes. In retrospect, I should have asked how much longer it was going to take to add on the oil change. Overall though, great service and friendly employees!

5
Kaneohe, HI

I took my chances coming in to Lex Brodies for a flat repair 15 minutes to closing. I was afraid they would turn me away and tell me they couldn't repair my flat because of the time. Fortunately they did take me in and the repair was done within 10 minutes. At $21.00 for a plug that should last the life of the tire is awesome.. Very friendly and great customer service. I would return back to Lex Brodies for future services...

1
Kaneohe, HI

My father in law took his car here recently to fix a tire with a slow leak. They told him he needed to buy a new tire and refused to fix it. He even bought the tire from them. He then took it to Sears and they were able fix it. This place will take advantage of older people. Bad customer service!

4
Honolulu, HI

I bought tires from Lex Brodies a while back and maybe forgot I bought them there? Not even sure if they were the same tires. Anyhow, I took my car there after another company said they could not plug the hole in my tire. Lex Brodies fixed without question and that was 2 months ago, also they did not charge me, since I had purchased tires from there before. Saved me $100 or so for new tire. Thank you! I would probably give 5 stars, but they are so busy sometimes you're better off leaving your car or coming back the next day, so can be a little hassle if you need something done quick. But there is a reason they are busy and have been around for so long. Customer service. Other companies visit and take notes.

1
Honolulu, HI

Mike who is the manager, worst customer service....this guy is arrogant and a chip on his shoulder. I would never come to this location unless they fire his ass. Even his employees were saying he's grouchy, I don't care if you're grouchy, you work in a customer service environment! Scott: Thanks for writing back, I actually left a voicemail 2-3 weeks ago and have yet to hear from you. I'm going to assume that you did not receive my voicemail?! First of all, I did have my tire repaired by another tire company while I placed an order for a new tire. They were concerned enough that driving with a nail in my tire was dangerous and atleast temporarily patched my tire until the new tire arrives. This to me is customer service, rather than telling me I'm a "rock at a hard place" and refuse help with a temporarily solution. Secondly, Mike offered towing only when I asked to speak with his manager which is you. This makes me wonder, he decides to offer this solution ONLY because I asked to speak with you? Why was this not offered in the beginning instead of telling me I'm a "rock at a hard place"? At this point I just feel this is the worst customer service treatment by someone you call a "manager". We live in Hawaii, train him in customer service. You're other employees are much friendlier. I will email you.

4
Aiea, HI ("Pearlridge")

My wife called several tire shops and only a few had our tires in stock.. We decided with Lex Brodie's for several reasons: 1) The main reason for my wife-walking distance to Pearlridge mall. 2) They were able to take us in that day. 3) 2 other tire shops that had our tires in stock, but they are situated in secluded areas. 4) At the time they offered a deal, get 4 tires you get a $100 discount so Lex Brodie's was a good deal. When we arrived there was a good amount of people there. But we were quickly greeted and offered help. I believe our mechanic's name is Freddie. He answered my wife's questions on the phone and seemed nice when we met him in person. This location had a nice waiting area that offered free coffee and water. There was a flat screen TV and several reading material. Check out their website for deals. Yelp 31 day challenge catch up: 23/31

4.6 STAR AVERAGEVIEW REVIEWS
Yelp Review: Lex Brodie's is the most reliable car service center I have ever worked with. Too often you hear of how some repair shops have shady practices but not Lex Brodie's. They will provide you either a picture or video of what the mechanics see. They will also list the urgency of repair and what to look for. I highly recommend Lex Brodie's they are the best! Mahalo to the entire staff. Or as Lex would say, "Thank you very much!".
5/14/2024
Mamo Y.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Yelp Review: The place is a "WELL OILED MACHINE" so efficient and helpful. I can't say enough about this place. Yes, it cost a little more than Costco but worth every penny! I went from a nightmare at Costco tire center to a little slice of heaven at Lex Brody!
5/13/2024
Laura W
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Google Review: Easy 5 star. I called on a Wednesday afternoon to tell them that my truck had symptoms of overheating. I took my truck in late that afternoon and left it overnight. They ran a cooling system check on Thursday morning and found out that my truck needed a new radiator. Thank you, very much!
4/5/2024
Darryl G.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Google Review: I am so glad I decided to come here for a second opinion on a repair my car needed. While it still needed the repair, the cost was significantly lower than what I had been quoted elsewhere, it was done much sooner than expected, and I was given a free loaner car. The staff were all very friendly from beginning to end. I’ve already recommended this place to other people.
5/3/2024
Stephanie W.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Google Review: The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: I had all 4 tires replaced and front end aligned. Very convenient to make my appointment online and work was started exactly on time. Personnel were very pleasant to talk to and everything was done right. Glad to see that the Lex Brodie's of old still lives on providing great service with reasonable prices.
5/6/2024
Roy K.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Google Review: The best customer service I've experienced in the auto industry! I called Saturday regarding a noise on my Tacoma and they fixed my truck in less than two hours. The previous auto shops didn't have availability and also were closed weekends. Lex Brodie's prices were amazing too!
5/19/2024
Christopher G.
5
Google Review: I would like to give a shout out to the Lex Brodie Team in Waipahu who were professional and informative every step of the way when purchasing my tire. I hit a pothole on H-1 and it destroyed my tire! Tesla said it would take 3 weeks to get the tire in, Lex Brodie had it in 1 week. A special thank you to JR! You guys ROCK!
4/26/2024
Sandra W.
5
Yelp Review: Great service. Took me on short notice and even shipped the tires I needed from their warehouse. No wonder Lex Brodie's continues to operate successfully.
5/2/2024
Craig S.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.