Good as can be for a car repair place. Friendly experience every time. There's no perfect place to get your car fixed but this is where I choose to go. I realize that it's foolish to expect perfection and finding a place that you can be comfortable to service your vehicles are extremely important. I not only take my personal vehicles there but have started to take the fleet of company vehicles to Lex Brodie's from my work place.

Here's why LB just lost me as a customer. When I dropped my car off recently for an oil change, rotation and safety check I was told my front tires were worn and wouldn't pass. Fair enough, they were several years old so I said OK replace them. An hour later I got a call saying my car had a torn CV boot and a bad tie rod, and it wouldn't pass inspection. By that time of course they'd already put the new tires on the car. My gripe is that I should have gotten all the bad news at once, and been given the option of shopping elsewhere. That would have been an up front way to do business. Instead, I was being coerced into paying for more repairs in order to pass inspection. I expressed my concerns to the manager when I picked up the car and he seemed unimpressed. Which is why I won't do business with LB any longer, and am sharing my experience with friends (one of whom told me he was similarly dealt with at LB a few years ago). PS I took the car to my local garage and it passed with flying colors.

Went in for an oil change. Didn't set up an appointment but the person that was helping me said it's okay. She told me that it was going to take a couple of hours and I told her I was going to wait in the lounge. The lounge was nice and cool, with a lot of seating. I love the fact that there was free coffee and wifi. This made time fly by quickly. Next thing I knew my name was being called. The oil change was actually faster than I thought. Great service and competitive pricing. Thank you... Very much... Invoice #91424

Service was prompt, professional, and friendly to boot! I would highly recommend Lex Brodie's to all my friends and family. Thank you....very much!

Quality of service is excellent. Staff very courteous

Very helpful team and great communicating team! They kept me posted on the status of my oil change and Joey was a great help overseeing and letting me know the needs of my truck, I will definitely bring it back for future services.

I made a appointment for 7 am today and I was running late about 10 min when I got there there was two other people already there but there was no one in the shop so I waited till about 18 after the only person to show up was another customer Man if I call you to make a appointment and you tell me that your open at 7 am I expect you to be open Yah I know I was late but I am the customer and if your a good business then the customer is always correct something that I learned from world class business training I gave them 2 star's because I did some business with them before and they was better about 4 to 4.5 star's

I wanted to update my review about Lex Brodie's Kakaako location because their manager has been very good in reaching out to me in order to apologize for the treatment and issue I had on my last visit. I usually can't answer my phone during the day so he emailed me and offered some things to help make up for the frustration I experienced at his shop. This issue I had with his location was a few weeks ago but he's been very good at trying to follow up with me on email. I know sh*t happens and he wasn't there at the time I was having my issue. I just gotta say that it was nice that he's still been trying to reach out to me.

Could have given me better communication re: progress and type of repair to be done. When I called, I did however receive good communication. So far, repair holding up so no complaints.

We received friendly, courteous, and helpful service. Every time we've come to Lex Brodie's, we have been pleased with their customer service.