Oahu Auto Repair & Tires

COSTCO NEEDS TO REFER SOMEWHERE ELSE

Charlie and her team were awesome. They listened to my concerns and were able to relate these concerns to their mechanics. I always feel I receive great service at a fair price . They have earned my trust

Guys there are super helpful and friendly. Parking a bit confusing but they havent said anything yet. I had the annoying OEM lugs, the ones with a sheet metal cover that strips, tears and dents as soon as you put a tire iron to it. They helped me install new lugs since I don't have the tools they do. I also had my tires replaced since one of my tires decided to clean up the streets by picking up a screw. By the time I noticed and delt with it, they recommended but let me decide on getting new tires or not. Waiting lounge was clean and comfortable. I was able to get some work done while I waited. I'll probably go to them again for more work.

I brought our Nissan Frontier in for 4 tires. I like coming to Lex Brodie Aiea. I made my appointment with Charlie who was very kind and polite, made my appointment and had the tires put on. When it was ready to be picked up the tires and rims looked great! The price was fair and they dont charge for things you dont need. When picking it up the staff members I dealt with were also kind and helpful. With all the bad rains and storms it is best to have good tires and wipers! Thank you very much.

Lex Brodie's Tire Co is very competent, easy to work with and superior in the job that they do!! I would definitely recommend!!

Took my 2016 Honda Pilot in for rear brakes, brake fluid flush, and alignment (Saturday 7:30 AM drop-off, done same day). They called before replacing the rotors as promised, and the alignment printout showed everything in spec. Straightforward experience, satisfied with the work. Thank you, Ronnell, Paka and Jordan.

Poor customer service, so bad that I left. I stood in line while three girls at their computer couldn't even acknowledge me. After 5 minutes of waiting and watching them ignore phone calls and just stare at their computers, I left. If you can't even acknowledge a customer with all your signs telling folks where the line is… it's a huge indicator that you are prioritizing the wrong thing. I use to work in customer service and a simple “we will be right with you” goes an extremely long way to acknowledge the customer service. Studies have shown customers are willing to wait a lot longer in line or even be more satisfied if they are acknowledged.

I had a really great experience here!Angelo, my tire tech, and Charlie, my salesperson, were both amazing from start to finish. Charlie was extremely helpful and knowledgeable, and he made the whole process easy and stress free. Angelo did an excellent job installing all of my new tires, and Brad took care of my alignment. I really appreciated the attention to detail and how everyone made sure everything was done right. The customer service was outstanding, and I never felt rushed or pressured. They kept me informed, answered my questions, and made the entire experience smooth. My car drives great, and I couldn’t be happier with the service. Huge thank you to Angelo, Charlie, and Brad for going above and beyond! It’s hard to find this level of customer service anymore, and I’ll definitely be coming back and recommending them to others. Five stars!

I had a appointment for oil change at lex brodies waipahu,i drop-off my car 7:00am and it takes them 10-1/2 hours to complete the service i will never ever again make any business to the place costumer service is very poor