TIRES, BRAKES & AUTO REPAIR

Customer Service - Greatness across the board, this should be where all companies should have their employees trained. From check in, to the waiting of my vehicle to be finished servicing, and certainly when completed, they two customer agents were welcoming, friendly, kind, and always smiling. Even the technicians in passing would say hello or smile, amazing. I was checked in by a gentlemen, at 8:00 a.m., I’ve been helped by him before, amazing service and such friendliness again, which I knew he would be. He also remembered me too, which is unheard of these days. He made the recommendations to change my tires last visit, good thing, as my vehicle would had suffered a blow out not to long after. Then when my truck was finished, I was helped by a girl, I’ve seen her and been helped by her before, once again she was amazing to even wish me a belated happy birthday. She was smiling the whole time, kind, and just such a great person to be around. Especially in these trying times, it felt as if it was one of my normal visits every six months. One comment of displeasure for upper management: While I was waiting, I counted over ten signs posted requiring us to wear masks, over ten. We are not in fourth grade here, we know what to do and will follow the guidelines. Also, a sign that tells us to wash our hands, really? Again, we are not five years old, this was the only negative, I felt as if I was in fourth grade at a day in elementary school. Get over it and clean the area up on this please, it was quite ridiculous, thank you.

Great Staff & good service

I want to extend my congratulations to the Lex Brodie Organization for an outstanding service team at the Pearl Ridge location. The ambience in that customer service room is amazing with Mandy at the lead working magic listening to customer needs and a team spirit that she is able to orchestrate her magic within. I live on Kauai and have my car parked on Oahu for our business operations there, with The Covid restrictions we have not use the car for five months and it needed a safety check, I went to one shop/gas station , but was told it had failed because the tires needed replacing. I needed help and a limited amount of time to do it. My husband had a medical appointment and we were flying home the same day to avoid quarantine requirements, while he was in the hospital I was able to take care of things because I got a hold of Mandy who told me about the services and was able to give me the tires I needed and wanted, and she could complete my safety check but I would need to go back to complete alignment and some other issues that were identified. I knew I wanted to return to the Pearl Ridge location because of the service she and the team there gave me. I have not used Lex Brodie’s services before but I have been definitely sold on the Lex Brodie’s brand because of my experience of your Pearlridge store and that amazing leader ship and customer service provided by Mandy and her team. Today was my second visit Where my alignment was completed and the brake work was done in an amazing time frame again, I knew it was because she was cognizant of my timeline and the flight I had to catch and she was able to negotiate with her service team because of the relationships she has built and the teams willingness to be a team. As you can see I am in love with your pearl Ridge store I have a Mandy in my office and we treasure her. Your Mandy reminds me of my office manager, She is an indispensable part of our operation I hope that you know the treasure you have in your workforce and I hope that you will take care of her to take care and sustain your brand Mahalo!!!

A long time customer within our family and our sales representative was just awesome. Professional, knowledgable and overall very courteous. I booked an appointment but took my chances to come in early---to my surprise they were able to take me in and got me my car back in less than 2 hours (promised time)---just enough time to go shopping.

Excellent customer service! Excellent service!

Great service and very friendly staff!

quick and friendly service

To the worker who helped me out with a tire repair on 09/17/2020 around 1330-1400. She was very professional and friendly. We come here all the time to get service done and it was our first time meeting her. Goes to show the work culture here is always grade A , regardless of the worker helping you. Thank you again.

Outstanding service done in a timely manner. Lilo is good at his job and an obvious asset to the company.

Thanks for getting our car back on the road. It took less than a day and the car was ready for pick up. Speedy service and polite crew. Loved being offered discounts as auto service is expensive.