The service and quality has gone down over the years and after this last visit, I will no longer go to Lex Brodie's. I will pay the premium to take my car to the dealership for any work needed in the future - that is how bad it's gotten. I had a horrible $2k experience in November, where a multitude of problems were created due to pure incompetence (I had to take the car to the Lexus dealership to fix the problem - a wire that Lex Brodie's did not plug back in properly - that Lex Brodie told me was not their fault). What started out as AC maintenance turned into a dead battery, new alternator, and the following not working - my radio, automatic hatch close, and seat and window memory. For a month after the service, I also heard something rattling around underneath the floorboards. Lexus found loose screws and a chopstick in the AC vent. It wasn't my chopstick. I took my car in this past Monday to get the battery replaced, which was still under warranty. The lady told me it would cost about $28 for labor. I signed agreeing to that amount. When I arrived, she tried to charge me $160 - the labor plus prorated cost of the battery - something she hadn't mentioned that morning. When I showed her the paper I signed for $28 - which she had - she told me she would "give it to me this time" but next time I'd pay the prorated price. I would have had no problem paying the prorated price to begin with, but she tried to fool me a mere 6 hours after the agreed upon $28. It was shameless and unprofessional. I wanted to support local but will no longer come here.