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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

I appreciated the very friendly and professional staff. Thank you.

5
Honolulu, HI

We had an 8:30 appt but got there a little early but got taken care of quickly and efficiently. The agent was always smiling and very helpful. I was told the car should be ready in about 3 hours so we went for a walk and when we got back a little over an hour later the car was ready which was one of the fastest for us. Very happy with the service we received.

1
Honolulu, HI

Went in again for my brakes and checking what's wrong with my AC. I made an appointment and told service advisor to check my brakes and AC. The AC unit was priced about 3k for an evaporator core which is outrageous when my buddy's shop fixed it for 1,500... then I was told my brakes are fine even when they "chug chug" braking downhill.... I was told to take it to the overpriced nissan dealer... I have an appointment to fix the brakes at another shop and hopefully my brakes don't go out before then or there will definitely be a lawsuit against lex brodie for telling me the brakes were fine the first time and then when I come back for the second time to go to the dealership....... Do not trust these people with your care... they clearly don't care about your car or saftey and will waste your time. It's hard working 2 jobs in Hawaii.. it takes a lot to schedule service on your vehicle with a busy work week and the fact I was basically turned away twice by lex brodie is messed up... I've got a couple days till I'm actually going to get my problem fixed and if my brakes go out from driving in between jobs & seeing family on this upcoming holiday, then there will be a lawsuit filed against Lex Brodie...

Aloha Mr. Theodore G., thank you for sharing your feedback. Please accept our apologies for the disappointing experience. We pulled the invoice and saw these notes for the brakes (copied from the invoice): ** THE TECH VERIFIED NOISE WHILE BRAKING DOWNHILL AND ON FLAT ROADS. IT IS INTERMITTENT AND HAPPENS ONLY WHILE BRAKING LIGHTLY AT THIS TIME. HE HEARS IT FROM THE FRONT RIGHT AREA OF THE VEHICLE. THE FRONT BRAKES AND WHEEL BEARINGS ARE STILL IN GOOD CONDITION. HE FOUND THAT THE RIGHT FRONT CV AXLE SHAFT HAS EXCESSIVE PLAY WHERE IT MOUNTS INTO THE TRANSAXLE ASSEMBLY. THIS MAY OR MAY NOT BE THE CAUSE OF THE NOISE WHILE BRAKING. ADVISE CUSTOMER TO TAKE THE VEHICLE TO THE DEALER TO FURTHER DIAGNOSE THIS NOISE ISSUE.** Being this is an intermittent issue that we cannot pinpoint, that is when we'll refer the vehicle to the dealer since they have likely experience that concern in the past (even though it's an uncommon one). We are careful not to recommend items we are not confident that will solve the concern or are recommended by industry standards. We see the brake inspections and test drive was done at no cost. For the AC inspection and recharge, we noted and copied form the invoice: "DVI HVAC (attention needed) The refrigerant pressures were very low, and the tech recovered only 0.15 lbs(Max charge=0.88 lbs). He topped off refrigerant and added dye to the system. The vacuum leak test failed, and he detected a leak with an electronic leak detector. It detected refrigerant vapors coming out of the vents. This indicates an evaporator core leak." For our evaporator quote, we recommended dealer parts since the dash needs to be pulled. Over the last 30+ years we have been doing AC repairs, we have learned by experience the rather high risk when using aftermarket evaporators in some vehicles. They either don't last or they don't fit perfectly in the evaporator housing where they AC doesn't get as cold as before. For your vehicles, the AC Drier (which is basically the filter for the AC system comes with the AC condenser which also adds to the price. Some shops will perform this repair without replacing the AC drier which can lead to future AC issues including poor AC performance. Thank you for sharing you found another shop to help with the AC repairs. Please email us at [email protected] and we'll reimburse you for the AC inspection and recharge today (Which totaled $144.29). Please also confirm the proper spelling we should make the check to. Thank you very much for taking the time to share this additional information. Sincerely, Scott D Williams 35+ years Lex Brodies' team member

- Honolulu, HI
5
Pearlridge, HI

Maile was very helpful.

1
Honolulu, HI

Went in again for me breaks and checking my AC. I made an appointment and told service advisor to check my breaks and AC. The AC unit was priced about 3k for a evaporator core which is outrageous when my buddies shop fixed it for 1,500... then I was told my breaks are fine even when they chug xhug breaking down hill.... I was told to take it to the overpriced nissan dealer. I have an appointment to fix the breaks at another shop and hopefully they don't go out before then or there will definitely be a law suit against lex brodie for telling me my breaks were fine the first time and then when I come back for the second time to go to the dealership.......

5
Honolulu, HI

Fast, efficient service with Aloha.

5
Pearlridge, HI

I have always had the highest confidence in taking my vehicles to Lex Brodie’s. Friendly and professional staff at the Pear Ridge location are always a joy to work with.

5
Honolulu, HI

As usual, courteous, professional staff. There is no other place I would do business except for LexBro.

3
Kaneohe, HI

Service was not as great as before. No explanation of benefits that come with the purchase. They just chose the tires for me.

5
Waipahu, HI

fast and effective service. on schedule great people to work with

4.6 STAR AVERAGEVIEW REVIEWS
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.