I developed a slow leak in one of my tires. I made an on-line appointment to check it out. When I showed up for my appointment, the Lex Brodie staff was friendly and efficient in checking me in. I left my car, and within 2 hours, I received a call that the slow leak had been repaired. Because I had purchased the tires from Lex Brodie, the repair was free. Great experience as usual. This is what keeps me a loyal customer.