My last experience was very poor...is it indicative of Lex Brodie's excellent reputation going down hill? I made an appointment with the Pearl Ridge store to bring my Toyota Highlander in at 8 am Tuesday September 13, 2022 to repair the AC. When I called at 3 pm, the boy who answered the phone said that they were not able to look at the car yet. I asked "why?" especially since I made an appointment and the boy's flippant reply was that eventhough they scheduled an appointment with me, they were real busy. 50 years ago when I first went to Lex Brodie, Lex Brodie himself personally made sure the work was done correctly and quickly. His word was his word. Guess Lex Brodie's is becoming less and less like what I remember.