TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Always courteous. Always make you feel welcome. Will continue to use their facility to service my car. Reasonable price point for GreenFleet service.

5
Honolulu, HI

I moved from the windward side to Town side Honolulu a year ago. I still drive over the Mountain to use the Kaneohe Store. I wouldn't make the drive if the service was anything less than excellent.

3.5
Pearlridge, HI

Friendly, knowledgeable staff -- that's why I keep coming back. The only downside is that the wait is often soooo long (two and a half hours just for tires). I guess they don't keep much in stock and must have it delivered.

5
Honolulu, HI

Lex Brodie Kaneohe has been my go to place for our cars. I never had any problems with the service and can get our vehicles in quickly. I use the Green Fleet check up for my Prius annually to be assured my car is running at its best. I like the new feature, an online inspection report. It contains photos and descriptions of what needs immediate attention and what will need to be replaced soon. Thanks Lex Brodie, Kaneohe.

4
Honolulu, HI

Outstanding

5
Honolulu, HI

Outstanding

5
Honolulu, HI

After standing in line for about 2 minutes, Vachelle acknowledged me & checked me in for my appointment shortly thereafter. My wait time was within the 2 hours that is listed for an oil change/tire rotation service. This is my 2nd oil change here, having previously gone to my dealership. During this visit, Vachelle came to the waiting room & showed me the battery-test result, which stated a battery replacement is "highly recommended." I was given the option of having it done or scheduling. However, my car is only 24 months old, so thankfully, it occurred to me that my battery might still be under warranty. I told Vachelle that I wanted to do some research before proceeding with a battery change. A few minutes later, I called Subaru & learned that indeed, my battery is under warranty. That saved me the estimated $129 if I'd had it replaced at Lex Brodie's. I appreciate that Vachelle did not pressure me in any way to make a sale. That goes a long way. I do, though, wish that Lex Brodie's, as an expert in the auto industry, would've advised me to first check with my dealership to ask about my battery warranty since my car is only 2 years old. While not required, it would show that the customer's best interest definitely comes first -- before making a hundred bucks for something that the dealership will do for free under warranty. As far as everything that is required in customer service, & technically required for an oil change & tire rotation, it was satisfactory. Thank you.

5
Kalihi, HI

Excellent customer service from front desk, tires installed in a timely and professional manner. Highly recommend to friends and family. Thank you, 👍🙂

5
Honolulu, HI

Overall I felt satisfied with their service

2
Honolulu, HI

Encountered poor service in 2 respects: (1) for some unknown reason, all 4 tires were over-inflated, resulting in a rougher ride (at best) and possible shorter tire life (at worst); (2) a part replacement was made without my prior consent (no one contacted me).

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 For Assistance.