Honolulu, HI
After standing in line for about 2 minutes, Vachelle acknowledged me & checked me in for my appointment shortly thereafter. My wait time was within the 2 hours that is listed for an oil change/tire rotation service. This is my 2nd oil change here, having previously gone to my dealership. During this visit, Vachelle came to the waiting room & showed me the battery-test result, which stated a battery replacement is "highly recommended." I was given the option of having it done or scheduling. However, my car is only 24 months old, so thankfully, it occurred to me that my battery might still be under warranty. I told Vachelle that I wanted to do some research before proceeding with a battery change. A few minutes later, I called Subaru & learned that indeed, my battery is under warranty. That saved me the estimated $129 if I'd had it replaced at Lex Brodie's. I appreciate that Vachelle did not pressure me in any way to make a sale. That goes a long way. I do, though, wish that Lex Brodie's, as an expert in the auto industry, would've advised me to first check with my dealership to ask about my battery warranty since my car is only 2 years old. While not required, it would show that the customer's best interest definitely comes first -- before making a hundred bucks for something that the dealership will do for free under warranty. As far as everything that is required in customer service, & technically required for an oil change & tire rotation, it was satisfactory. Thank you.