I recently purchased 4 new Michelin tires for my BMW X-5, and also had the alignment done. I found the Lex Brody staff to be attentive, knowledgeable, and polite. A few weeks later my youngest daughter, Cara Fradelos also required 4 new tires for her 2016 BMW. I offered to pay for these along with installation cost, with the understanding, I would purchase from Lex Brodie's. Needless to say, she jumped at the offer! The required 4 tires were not all available at the Honolulu location, so arrangements were made to transfer 2 tires from another Lex Brody facility. An appointment was set for early next morning, and the 4 new tires were installed. I arrived at the facility earlier that morning, pre-paid for the tires and installation, and left. My daughter called me 2 hours later to thank me, and made it a point of telling me how easy it was, and the people who took care of her, and I quote, "Were just great." We'll be customers for life!