Maile Otis was highly professional and polite. She assisted me immediately after a different associate had to help a different customer and did not skip a beat. She was clear about what additional services may be needed and even with the added work, still was able to get my vehicle back to me well within the original estimated time frame. Honestly, I was surprised with the quality of service provided; in my experience, this is uncommon throughout this industry. She was a great representative on behalf of the company, I look forward to continued business at this location.