Made an appt. a month ago for oil change, tire rotation, safety check and got two confirmations about our appt. When hubby went in today for 9 am appt., no record of our appt. but after checking our past servicing, they logged him in. After two hours I get a text saying the vehicle has been checked in so I expected it to be done in 30-45 minutes. I replied back that hubby was there waiting and to text me when the job was done so I could call him. No word @ 1:30 pm so I call & the car still wasn't done although it was promised at 1:00 pm. When hubby checked with the mechanic, he said the cashier told him it was a drop off. At 3:15 pm I get both a call & text that it's ready when he's sitting right there in the lounge. I told the gal he's been waiting there since 9 am. This is ridiculous! The whole day was wasted waiting around. We will definitely NOT be coming back and taking our business somewhere with better customer service .

Friendly

If you are on tight schedule this place is not right for you.workers take their times but cannot help they get pay base hourly. Waited almost 4 hrs for my appointment for oil change and car still hasn’t work on it yet. I have to ask for my car back then they tell me to wait another 30 minutes so they will get my car done. So it mean they can do it in 30 minutes but they don’t want to. They are busy with the big $$$ job. Hard to find good businesses in the island. This place only good if you have all day of waiting.

Finding a reliable place to get your car serviced can be challenging. I’m so glad my friend told me about Lex Brodie’s. They are great. Very professional, reasonable prices, and they are excellent at communicating exactly how long and how much everything will be.

I don't like leaving bad reviews but my recent visit left me disappointed. I've been with Lex Brodie for a long time, usually trusting my car tires care and recently, car maintenance to you guys. I figured adding auto repair so Lex Brodie will be my one shop stop. I had a car starter problem, bought the car in the same day and left overnight which I appreciate. The next day I received a call saying my starter was fine and there is no issue. I specially asked to check again because I had to whack the starter to start my car before coming in the shop. The technician said it all working good and I can take the car home. When we got the car home, we tried starting the car and it won't turn on. So I took the car to another mechanic and they said it was the starter after all. They changed it and the car started without issue. I'll continue using Lex Brodie for my tires care and car maintenance but I'll probably go somewhere else for auto repair.

Service was done to my complete satisfaction. I would have wanted to be told that I needed the additional services that could have been completely during this visit.

The best safety inspection on the island. I also showed up early and they took me right away. In and out in 15 minutes! This is why I schedule my appointment and keep going back.

Great service and professionalism.

Work was done as scheduled and very efficient.

Srlerbi e went well but I noticed Grundy handprints above 3 out of 4 wheel wells. I can only assumed it occurred during my tire pressure check or rotation. Wish they had cleaned it off after they finished. Disappointed.