My car started to shake at highway speeds a day ago and I assumed I needed alignment. Although it was Sunday and only day off I have, I was able to make an online appointment just before noon to take my car in a couple of hours at the Queen Street location. Upon arrival a gentleman was professional enough to ask me what the issue was, and immediately told me one or more of my wheels is off balance instead. As there is a promotion on alignment, I decided to get that done anyway, but ran out of time for the wheel/tire balance. The same gentleman let me cancel that job without any hassle and I only paid for alignment that had been done.