Aloha Mr. Guedon, Please accept our apologies for todays understandable disappointing visit. May we ask for some additional details so we can look into for you? Please email the service you requested to [email protected] Also, please visit our team page and see if you can identify the team member you talked to: https://www.lexbrodies.com/our-team (If not shown, please describe best you can). Please note: we “always” accept walk ins for tire emergencies and welcome brake repair drop offs (these are our core services). Services such as oil changes can max out to where we simply cannot take anymore in and still be able to serve our previous drops off as well as the other scheduled customers who are still coming in Safety checks can max out as well. For mechanical work, at 2pm ish, it would likely carry over to the next day for many repairs… at 2pm, the shop is normally pretty full. For non emergency services and repairs, appointments are always best. Thank you very much for your time to share this additional information. Sincerely, Scott D Williams 35+ Lex Brodie’s Team Member