I had just purchased a used car, and the front and rear tires were different brands which caused an irritating noise when I drove above 35 mph. I had some free time on a Friday morning, so I took a chance and called to see if there was an opening to replace the two front tires and check the alignment. I normally make my appointments online, and was prepared to do so, but I figured no harm in trying. I called the Waipahu location and spoke to Steve. He was friendly and took the time to check if the tires I needed were in stock, then looked at the schedule and asked when I could come in. I said, "In about 20 minutes," and he said, "come in." I waited, and it was done faster than he told me (90 minutes instead of two hours). I was extremely satisfied. And the noise is gonzo.