Honolulu, HI
Not gonna lie, two years ago my review rating might have been in the negative when i took off of work and showed up for "the only appointment" they could give me for a safety check. After waiting, one hour later and no one came to get me, I went out to check to see if they might be finished and perhaps forgot to tell me? The response I got was less than satisfactory with, "not even close...we haven't even started your safety check!". I was like whaaa, it's been ONE HOUR?! Trying to get the work done, I flashed them my biggest Southern smile and said, if you can do it now and finish it in 15 minutes that would be great! Their response, "we don't even know WHEN we can get to your safety check!" BUZZZ wrong answer. I thanked them and asked them to get my car and keys because i couldn't wait and had to get to my next appointment. Why were they so surprised?! Fast forward to today when I had to break my promise to myself and never come here again. But I was desperate for a safety check (this again? Hahah) as i had forgot and it was now expired. I called all over...no availability until I called good ole LB. You can take me this afternoon? That's great! You can take me now with no wait? Even better! You want to give me whaaa, a 10pct discount for YELP checking in? Wow. I was in and out of there in half a venti ice tea later! And everyone at Queen St LB was so very nice today. Thanks LB guys n galz!!