On 5/22/21 I visited the Honolulu location to get new tires for my suv. As soon as I pulled up I was greeted with a great smile followed by the Aloha spirit from Maile Otis. Explained what I need and immediately she prioritized providing service for me. She was very professional and informative in explaining the options of tires that she was recommending for my vehicle. Very knowledgeable of your products. Set the expectations of the process and the expected completion time of my vehicle. She was very kind throughout the process. Mahalo and will definitely be returning to your location for future business. I will highly recommend this Lex Brodies location to anyone looking for a great customer experience and quality of work.

Tire pressure sensor signal on. Lex Brodie (LB) advisor made appointment to replace sensor for about $50. Car in LB shop to replace sensor. Advisor named Cooper called. Sensor from LB didn't work. Needed to order new part. Cooper didn't mention part needed to order from Lexus and for how much and did not obtain my consent to do so. Cooper called to bring the car in 'cause part is here. I showed up for the appointment but Advisor told me now it'll cost $170 not $50! LB can not reset the sensor after replaced it. LB charged me $135 for the part and I needed to take my car to Lexus after two appointments and all kind of problems and wasted all my time! Finally, Lexus fixed for another $135. Total cost from $50 to $270!!!

Both Costco & Sams were out of stock, and I needed new tires to pass Safety Check. Called Lex Brodie's as a last resort. Besides having my tires, they got me in same day. Everything was pleasant, making the appointment, greeting me on arrival, air con w/ cable TV & guest WiFi in waiting area, and even recognizing that I had called earlier. Felt appreciated by all employees, and could see that other customers were treated the same. Despite being busy, they got the job done fast.

On 5/22/21 I visited the Honolulu location to get new tires for my suv. As soon as I pulled up I was greeted with a great smile followed by the Aloha spirit from Maile Otis. Explained what I need and immediately she prioritized providing service for me. She was very professional and informative in explaining the options of tires that she was recommending for my vehicle. Very knowledgeable of your products. Set the expectations of the process and the expected completion time of my vehicle. She was very kind throughout the process. Mahalo and will definitely be returning to your location for future business. I will highly recommend this Lex Brodies location to anyone looking for a great customer experience and quality of work.

Friendly staff. Excellent work ethics.

Kalihi shop crew, always on it! Great job! Cant beat the lifetime brake warranty...

Awesome service! Didn't know that tires purchased here get free patch jobs which is awesome after the stress caused by a screw in my tire. Thanks Lex Brodies!

great customer service

These guys are trustworthy, dependable and don’t waste your time. Excellent service!!