Aiea, HI ("Pearlridge")
For a while there, I was becoming increasingly dissatisfied with Lex Brodie's service. They were getting sloppy. But this last experience was exceptional. Chelsea especially. She was very thorough and even explained the adjustments that were made. She covered areas of possible concern and even offered to help if my ride couldn't make it. The last 2 experiences, I believe I called them to see what the status of my car was only to discover that it had been ready for quite some time. This time, they called me in the expected time. Lex Brodie's also offers what I consider to be great deals such as their lifetime brake job, the 2 year alignment special, and the tire price match guarantee. Being a former service manager, I required my staff to deliver the highest level of service and thus expect the same down to the smallest detail such as removing the liner placed on the driver's side floor. The last 2 times prior to this time, I had to remove the liner and throw it away. This time they removed it. Awesome! Lex Brodie, I'm regaining my faith in you guys and Chelsea you are exceptional!