Aiea, HI ("Pearlridge")
Lex Brodies knocks one out of the park again. My wife was in evening rush hour traffic when her car began to overheat. She was able to make it to the Pearl City offramp but had to pull over because the car was "smoking". Well, by the time the tow truck got there, it was past 6 pm. Lex Brodies closes at 6. We had it towed there anyway and proceeded to fill out the drop off envelope that they have for after hours. At least we could leave the car for the morning. The workers were locking up when we got there and as they were all leaving, one worker, Chelsea, went out of her way to help us. She offered to move the car in the back where it would be more secure, then told me to come inside so she could check me in. Remember...this was already after they had closed and were ready to go home. Anyway, we went back into the office and she kept apologizing because she had to power on the computer and it was taking a while. Wow...I just kept saying stop apologizing because it was after hours for her and she insisted on helping us. Talk about customer service! The next day, Chelsea called me first thing in the morning and explained the issue. By mid-day our car was repaired. Amazing job Chelsea and Lex Brodie. You exceeded expectations once again!