Waipahu, HI
I made two appointments to get safety checks on my two vehicles, 0900 and 1500, the first appointment I arrived 10 minutes early, the second I was three minutes late. The first car was not checked until 0950, I was done at 1000, exactly one hour after the appointment time; did better on my truck, checked at 1335, out at 1345, 45 minutes for a less than 10 minute procedure. In February 2016, I had a similar experience, 1 2/2 hours for a safety check, figured I would give Lex another try, a mistake. I know you are busy and you make your money on tires and repairs, but If you are going to make appointments, you should have someone available to do the checks.