Honolulu, HI
My husband I were very impressed by the service & follow up provided by sales person, Jim Baldauf. As we took our car in for a check-up on the brakes & suspension and to have the oil changed & do our safety inspection, we were cheerfully greeted early in the morning by Jim, who inquired as to our needed service. He informed us that they would get the oil changed done first then check on the other things that might need attention. He took our phone numbers so that he could apprise us of any need service (s). He did call us a hour or so later informing us that the brakes on the car was fine but the struts did need to be changed and that there was a valve that was dripping. We asked what the cost would be, he did inform us of the cost, but did ask if we were planning on keeping the car for a while longer, if so then it would be worth the cost but if not then we shouldn't spend needlessly. We are planning to keep the car a bit longer & find that Jim gave us options, which is much appreciaaated. Thank you very much for having such a friendly & helpful employee. Arline & Noel Gokan