Waipahu, HI
I dropped off my car for a noon appointment for the free tire rotation service. I was told by both the service advisor and the person on the phone taking my appointment that the service would take about an hour and a half...not more than 2 hours. I left to do some banking and eat some lunch. When I returned an hour and a half later, my car had not made it to the service area. It was another 20 minutes till it did (1:50 pm). I was alerted that my car service was complete at 2:20 pm. Also, when I arrived for my appointment, my name was not listed on the service advisor's computer.