Honolulu, HI
Brought in my ML for brake inspection. My brakes squeak every morning when they are cold, but I heard grinding noise yesterday and it got me really worried. I called in yesterday to setup an appointment for 8:30am today. I eventually missed it and had to call in again to reschedule. Jessica kindly helped me reschedule to a later time and told me the mechanics would take little time to find out what's wrong with the brakes. I came in at 12:30 and was greeted by Steven. I was told the inspection would take about 1:30hr. Then I left and went to McD for lunch. 1:30hr later I got a call to let me know my car was ready. I went back and was told there was nothing wrong with my car. The inspection was free. I like to point out that even though I didn't spend any money there, the staff was always smiling and treated me properly as if I was a paying customer. Kudos to Steven, Jessica, and their team. This is enough to bring me back as a paying customer. Well done!