Aiea, HI ("Pearlridge")
I brought my vehicle in at 8:00 AM for a safety check. When I did not get a call by 10:00 AM, I called the shop and was told that they had not yet started the safety check. I got a call around 11:45 AM, informing me that my car was ready. I did not expect a safety check to take 3 hours and 45 minutes. I don't know if I got pushed back or not, but a safety check should not have taken so long to complete.