Kaneohe, HI
Had 8:00am safety check I booked weeks out. Arrived at 7:55, 5 people waiting in front of me. Took 30 mins to get checked in. The woman checking people in was professional and working hard, she just had too high a volume of customers to do alone. Check in, she says it'll be an hour and a half. I say it says an hour for safety checks when waiting. She explains her mechanic is also her safety inspector and there are cars in front of me. Wait in waiting room for 2.5 hours with my 3 year old son. It's clear the floor hasn't been swept, vacced, or mopped for a long time, as my kid was sitting on it at times. The customer bathroom was very dirty. Not only had a ceiling tile fallen down over the baby changing table,-which was filled with dripping water- the toilet, sink, floor, and even the light switch were just shockingly filthy. When they were done at 10:30, they checked me out, I explained how long I had been waiting, and they comped me the safety check. They apologized for how dirty everything was. They were nice and seemed genuinely sorry, but I just can't recommend this shop at this time- understaffed and clearly days of not more had gone by without a bathroom clean, which is a basic task assigned by management, and a health issue.