Kaneohe, HI
This guys are the best! I've been taking my cars here for the past 2 years and it started because I needed help. A few years ago, I had to get a safety check done that day and showed up at 4:30 PM because I remembered Lex Brodie had a service center in Kaneohe. I had no appointment and another shop had just turned me down. One of the mechanics walked up as I parked and asked if I needed help. I told him that I needed a safety check done that day and asked if he could help. Without any hesitation, he said they could and walked me over to the service manager, filled out my paperwork then started to work on my car. About 30 minutes later, I was told the car was done and went to pay the cashier. It wasn't till then I found out the safety checks were done only till 4 PM because the mechanics leave. The mechanic who helped me, decided on his own to work longer just to help me out. Needless to say this blew me away and since then I've always brought in my cars for annual safety checks and oil change. I'm only sorry that I didn't get the mechanic's name to thank him for helping me out when I needed it the most. It's not often I deal with a firm where good customer service is more than a phrase. I highly recommend these folks!