Aiea, HI ("Pearlridge")
I found a nail in my Jeep's tire, and I would have pulled it myself except I don't have a spare tire. The nail was on the outside tread block of my 31" off-road tire, and I feared no one would want to patch and plug it since it was close to the sidewall. I saw this location had good Yelp reviews, so I made an appointment. I dropped my Jeep off at Lex's and they found that it was just a very short nub of a nail, and popped it out. They dunked the wheel and tire in the tank, and found no leaks. They put the wheel back on the Jeep and handed me the keys. No charge! Customer service was superb from the lady at the front desk, to the tech, and the manager who took time to answer my 'what if?' questions. I awarded 5 stars based upon the customer service across the board. I did not have in-depth maintenance performed so I cannot comment on that. This experience did put my mind at ease, and I will use Lex's again if the need should arise! Advice: If you buy pricey tires, be sure to get the extended coverage. You never know when a nail or screw puncture will make your tire useless.