Excellent service! Cooper is the best! Keeps us informed and explains all service and maintenance work excellently. Office staff is friendly as well and most of all very happy with the quality of work of the service technicians!

Great all around customer service! I walked in with a slow leak in one of my tires. CB gave me a wait time of 2 hours max. I sat down at one of their large cubicles, 45 minutes later it was explained the sidewall was punctured and not repairable. However, this 2017 tire I purchased had a prorated treadware warranty and I received a 45% discount. I drove out of the store in 1 1/2 hrs. Thankful for a smooth and pleasant transaction with a personal touch!

Extremely disappointed. I scheduled an appointment to have my brakes inspected as they just started grinding. Brought my car in early as advised by one of the reps and was told after checking in that my car wouldn’t be able to get inspected due to the condition of my tires. Spoke with the manager on duty and she explained why the policy was what it was- I understand but this should have been explicitly stated to customers before they schedule appointments and are talked into spending more than they can afford because they need their cars. Since I’m on a limited budget, I could not proceed with their service and am disappointed that I was treated the way that I was. Car repairs are extremely expensive and some of us are doing the best that we can do right now given the circumstances. Needless to say, I found a locally owned shop nearby that went ahead and got me some newer front tires in less than an hour and for much less than what your company was estimating but my brakes still need to be repaired and I really don’t appreciate having my time wasted like it was today.

Not happy. I scheduled an appointment to have my brakes inspected as they just started grinding. Brought my car in early as advised by one of the reps and was told after checking in that my car wouldn't be able to get inspected due to the condition of my tires. Spoke with the manager on duty and she explained why the policy was what it was- I understand but this should have been explicitly stated to customers before they schedule appointments and are talked into spending more than they can afford because they need their cars. Since I'm on a limited budget, I could not proceed with their service and am disappointed that I was treated the way that I was, and they didn't seem to mind telling me to take my business elsewhere rather than help me. Car repairs are extremely expensive and some of us are doing the best that we can do right now given the circumstances. Needless to say, I found a locally owned shop nearby that went ahead and got me some newer front tires in less than an hour and for much less than what your company was estimating but my brakes still need to be repaired and I really don't appreciate having my time wasted like it was today.

Professional, friendly service and easy approach.

Very friendly and great service

I used to always take my car here for tires, brakes, repair and so does my son. That all is changing. This company has turned into one that will quickly respond to a sales call but can’t even return a call, text, email after the sale is done. On Friday I bought 2 new tires and confirmed that they would be put on the rear. Well, they put it on the front with no explanation. I have been trying to contact them but no one has responded. I’m ready to pull up and return these tires if they can’t be installed correctly. This review has gone from one star to a five star rating. I just received customer service at its finest from the President of the company, Scott Williams, who corrected the problem, followed it until I was a happy and satisfied customer.

Great service

great and fast service

Was able to check in early the work was completed on time. Staff was courteous and friendly. Completely satisfied with Fridays appointment