For an oil change, just go to Jiffy Lube. We made an appointment for an oil change online and it said to expect 2 hours. Then we get the email confirmation that says expect 4 hours. We drop the car off and check it in a few minutes before our appointment time and they tell us to expect 4-6 hours. OVER EIGHT HOURS LATER the car is still not done. No text response, no call updates, nothing, just an almost 9 hour oil change that cost more than a jiffy lube oil change and takes 10 times as long.

*Update - I have included the pictures of various time quotes in response to the owner response. Also, this issue clearly runs deeper than just this one time, read a lot of recent reviews basically saying the same them. Also, just seeing the condition of your shop shows what kind of management is happening - there were broken down printers stacked in corners, the seating area was covered in dust and clearly hadn’t been even thought about since Covid bc the seats were still separated as such, there was trash on most of the surfaces, and anywhere you looked was clutter. Maybe your mechanics do good work, but your management doesn’t. Picture 1 - the quoted time on their website; if I’m making an appointment why would I expect the same time as a “walk-in” and ASAP means as soon as possible, so either it should’ve been 2.5-3 hours or ASAP. Not 4-6 hours Picture 2 - the email after making an appointment that says four hours, and then later says expect minimum 2 hours for oil change Picture 3 - no it was not finished in quoted time, again the oil change took OVER 8 hours Your response of not being just a lube shop is fine, but then don’t allow customers to schedule an appointment for only an oil change then. ** For an oil change, just go to Jiffy Lube. We made an appointment for an oil change online and it said to expect 2 hours. Then we get the email confirmation that says expect 4 hours. We drop the car off and check it in a few minutes before our appointment time and they tell us to expect 4-6 hours. OVER EIGHT HOURS LATER the car is still not done. No text response, no call updates, nothing, just an almost 9 hour oil change that cost more than a jiffy lube oil change and takes 10 times as long.

Good tire shop. Had flat on one but required changing all. Prices fair. Air pumps always available. Staff were nice

I wanna give a shout out to BRYAN at Lex Brodie who assisted me with my tire purchase. He was very kind and thoughtful and mindful of my needs and just an all-around courteous guy Lex Brodie is fortunate to have him on board!! Woo hoo!!! 😎

Went in for a simple safety check into Lex Brodie's yesterday. It's a simple and quick service that is required by the state of Hawaii to renew a vehicles registration. We had pulled up the service lane and was greeted by a person who asked me 'how may I help you?'. I said just need a safety check. Automatically he said I needed a new tire as he approached the car from one side. I obviously know for a fact that I still have a good amount of tread on my tires. He only inspected one tire and automatically stated that he will not pass my car if I don't change all 4 of my tires because it is an all wheel drive. This statement is ridiculous, as a service center who is required and certified by state, to inspect these vehicles in order to renew the registration, tries to upsell a service and a product that is not even necessary. Are you guys telling me that if i were to get a flat tire that needs to be replaced and the rest of my tires are fine, I need to change all fours? Ridiculous! I hope the state of Hawaii takes a look at these types of businesses and does not take advantage of simple services needed by consumers. I had actually gone to my car dealer service center and got the safety check completed and passed without any upselling or problems with my vehicle.

This review is based on my 3 visits in 2024. I have been a regular customer of Lex Brodie's for 10 years and before this year have been pleased with the service. I bought a set of tires there and have had safety inspections, oil changes, and other work done there. I had Lex's change rear brake pads in Feb 2024. The brakes immediately started squeaking and it did not go away as they wore in. I brought the car back in Dec along with printed instructions to troubleshoot the squeaking. When I returned 9 hours later (07:00 to 16:00) they had not started working on my car. When I received the service report it said only that they had checked the brake pad remaining thicknesses. The squeaking remained. They did not do the other work I requested. This visit was a complete failure. So I decided to investigate the squeak myself. I discovered that the wheel nuts and brake caliper bolts were grievously over-tightened. The specification for the caliper bolts is around 20 lb-ft but they were well above 100 and had to have been done with an impact wrench. Any competent mechanic knows you should not use an impact wrench where there are torque specs. And if you do use an impact gun, why worry about torquing evenly? I decided that the new rotors they installed had been warped by uneven torquing. When I replaced them along with other brake hardware Brodie’s had neglected to change the squeak went away. Go to Lex Brodie’s at you own peril. Lex is gone now but I am sure he would be horrified by what has become of the business he founded and still bears his name.

Go to Lex Brodie's at your own peril! I have taken my vehicles to Lex's in Honolulu for 10 years but never again. After I went in for a rear brake job in Feb 2024 the brakes squeaked once per revolution. I complained about it during my next visit in early 2025 by they did nothing so I decided to do it myself. I discovered that the wheel nuts and caliper bolts were grievously over-tightened, which might have warped the new rotors they installed. The caliper bolt spec is around 20 lb-ft but they were more than 100. And if you are going to use an impact wrench why bother to torque evenly? I just installed new rotors and the squeak seems to be gone. Lex Brodie is gone but I am sure he would be horrified by what has become of the business he started.