Lex Brodie's had the tires I needed in stock, and I didn't need to wait for them to be ordered (like another tire place). They were able to take me on a Sunday and they were done in a few hours. It's really nice when I don't have to take off work to have my car worked on. Chelsea was super friendly and her uniform was topped off with a cute hat. So she was not only fashionable (as much as we can be with work uniforms!), she handled a misunderstanding on my part with complete professionalism. She made me feel like I was the most important person there while also notifying another in line that she would be with them in a just a minute. Thank you Chelsea and the mechanic for making my tire experience as pain free as possible!

As always Lex Brodies reminds me of times past. Always treated as if I was someone special.

great service.

friendly service and solid warranty

I was deeply disappointed by the Customer Service received at the Lex Brodie Pearlridge Store today. Lex Brodie's company was always known for customer service but it cannot be said for this store. The store manager had an inflated sense of importance for lack of better words and walked away in the middle of our tire rotation/brake service intake and screamed at us from across the room to wait. A brake flush that was not really needed was offered and later in the day another salesperson pushed additional services that were not necessary. The highlight of the experience with Pearlridge store manager was when we called back to ask (as requested by my brother who is a mechanic on another island) if the rotors had been machined(?) since there was no recordation of it on the sales invoice--and manager snipped "It would be just like a backyard mechanic to ask that question. Any reputable company like ours would automatically machine the rotors" and HUNG UP on me. Immediately called the Lex Brodie Queen's Store and spoke to a manager at a higher level about our experience at Pearlridge. He was a wonderful representative of the company. Later that afternoon the Pearlridge Store Manager called to apologize but I am still seething about his attitude hours later. My uncle was in business with Lex Brodie and I can guarantee all that neither of them up in Heaven are happy about how Uncle Lex's good name is being tarnished by this person who has no business ruining this wonderful man's legacy with such a horrible attitude. (FYI my bro has been a mechanic for almost 40 years. Not all brake jobs require machining!) Auwe!

Great service and online appt. system was easy to use.

Costumer service is always A+++++. And the work is always high quality... That's why we keep coming back...

Good service

Awesome service

Every visit I always experience the best service. Mahalo for continuing the Lex Brodie tradition.