Waipahu, HI
I should have left this review a long time ago, but now I have more examples of why this "auto shop" should never be visited. My wife has been bringing her Subaru Forester here for a while because it's easy to make appointments and it's close to where we live. We liked how they take pictures of potential problems that need fixing to show you so that you feel you're not being scammed. When our AC went out, we brought the car here. They changed a small part and said we should be good to go. Less than a week later, the AC was hot again. We took it back. They changed another part. 2 days later it was hot again. I called them myself this time, and they said "oh yeah, this is how we do things to try to figure out what's wrong". So they kept expecting me to bring the car back until their trial and error approach would work? I don't think so. I took the car to Mike's Auto Air Conditioning. It took him 5 minutes to diagnose that the evaporator needed replacing. Would have saved over $1000 by taking it to him first instead of having Lex fumble around with it. Oh, but it gets worse. I didn't leave a negative review before since Lex is a "Tire Shop" at its core. So I chalked it up to a lesson learned. However, it appears they can't even do that right. Previously, we brought the car in multiple times to get an alignment because the steering wheel always pulled right. It would come back from the shop STILL pulling right, just slightly less. I thought "it can't be that hard to do an alignment, so maybe something else is wrong with the car". After driving it like this for a year or two, one of our tires had excessive wear on the outer rim. I knew I had to take it in, but we needed a safety check first. My wife made the mistake of coming back here to do the safety check. They denied the safety check because of that tire, said 2 of the other tires "were on their way out", and tried to sell her $900 worth of tires that day! I was livid! The other 3 tires are just fine, and $900 for a set of 4 is ridiculous. So I took the car to Discount Wheel and Tire today in Waipahu. Great experience. Had the one tire changed and confirmed the other 3 were fine. They found that the alignment was all jacked up and fixed it for me. Driving away from the shop, the car finally does not pull right. So ALL THIS TIME the problem was that Lex can't even do a proper alignment. I'm not convinced anyone at this auto shop knows what they're doing. DO NOT come here for AC problems. DO NOT come here for tire or wheel problems. And DO NOT come here for a safety check. Just don't come here in general. Taking pictures of potential problems means nothing when they can't even fix the problems. Like I said, Mike's AC and Discount Wheel and Tire are top notch. Go there if you want a fair price and actually get your problems fixed.