Honolulu, HI
Frustrated with the service that I received at Lex Brodie’s. Took my car in for a safety check and tires were found to be bald (even though mechanic friend assured me before they were fine). I then let Lex Brodie’s replace the tires just to expedite the process. When I went to change the brake pads however the wheels were well beyond specs. I took it into them to see what they had to say. After being patronized by the staff (as if I didn’t know the slightest about tools or cars), they brought a mechanic out with probably a three foot torque wrench to take off all the lugs. He then retightened them to specs. Once I got home they all came off fine. I don’t think the first time they used a torque wrench ( ie the proper way) because I almost threw my back out and stripped the lug nuts trying to get them off.
Aloha Mr. Gifford and thank you very much for your feedback. Please accept my / our apologies for this understandably frustrating experience. I was able to find your invoice from 1/15/2021, we will share with our team to be sure to review the procedures related to your concern. Also, please email me at [email protected] and please confirm your proper mailing address, we would like to mail you a gift card to add to our apologies. "TY...VM!" for your time and understanding. Sincerely, Scott D. Williams 34 Year Lex Brodie's Team Member
- Honolulu, HI