Honolulu, HI
One day when I noticed the head of a giant construction screw sticking out of my quickly-deflating tire, I had pretty much accepted that I'd need to drop a lot of money on a new one. After getting the spare on, I called Lex Brodie's and explained my situation to Marcelo, who was very kind and said if I walked in and asked for him, he would take a look at it. 30 minutes later, I'm at the shop speaking with Marcelo, and he says he'll try his best to patch the tire- but no promises. As I was sitting in the waiting room, I was 100% expecting Marcelo to approach me again and say I needed to replace the tire. To my complete and utter surprise, he instead comes up to me and places the monstrous screw in my hand with a grin. He tells me that he was able to patch my tire and I was free to go after I signed one single paper. No charge whatsoever. I couldn't believe it. A few weeks have passed and my tire is still in good shape. I'm extremely grateful for the kindness of Marcelo and the rest of the staff. This was my first visit to Lex Brodie's, and I had such a great experience that I will definitely be back