Honolulu, HI
I had an appointment at 0900 am and waited in the lounge. The tires I replaced were as always excellent, but sad to say I was disappointed in the fact that it took over 4 hours for my vehicle to be completed. I waited in the lounge area for 2 hours and then on the third hour I noticed my vehicle parked outside with the new tires on, I waited for another hour before a customer service rep came up to me. Once I asked about my vehicle, I still ended up waiting another 15 minutes before they completed the wheel alignment. Although I was given an apology for the delay, I was not given an explanation on why it took over 4 hours. Although my past experiences with Lex Brodie had been great this was not their best moment.