Honolulu, HI
I called and made an appointment over the phone to do my safety check for 5/1 @ 9am . Your associate was friendly on the phone and assisted me in a timely manner . ONE STAR :) On the morning of my appointment , I was pleasantly greeted as I walked from my car towards the check in area . Your salesperson (MKO)asked me straightaway if I needed help & quickly started the process for my safety check . TWO STARS :) My safety check was done in a timely manner and the gal who checked me out was also nice , bubbly & personable (and she had a killer manicure , too !). She also asked one of the salesman to reverse my car for me . THREE STARS :) Before leaving , I decided to ask this sales person if he could give me his thoughts & recommendations on when I should replace my 4 tires (I bought the vehicle secondhand & am fairly certain that these are the original tires ) . Jim (Baldauf) was AWESOME . He listened to the type of driving I do ( all "stop & go" city driving , hardly any time on the highway , 5-15 miles a week ) and he recommended the type of tire he thought would work best for me . He explained the estimated cost , the alignment fee (only if it needed to be performed) , all of the services that would be included (tire replacement & repair , rotation , etc.) and the 6 month vs. 2 year warranty . Just the fact that I can REMEMEBER all of this stuff means that he really explained it in an articulate way that didn't belittle me , as I can admit that I am a "typical girl" who knows next to nothing about cars ... FORTH & FIFTH STARS :) I am a HUGE supporter of LOCAL BUSINESSES . I remember coming to Lex Brodie's back when my Grandpa was still alive so many years ago ~ and I truly APPRECIATE a local business whose employees genuinely exude the ALOHA SPIRIT . I just wanted the owners and managers to know that you have a WONDERFUL staff and how great it be if everybody cared about their jobs the way your employees do :)