Honolulu, HI
Lex Brodie's has helped me out of a jam twice now! Yesterday my low tire pressure light came on in the pouring rain and I was worried I had a leak or worse. Took it in and they checked all my tires and just refilled the air -- at no charge! THANK YOU...VERY MUCH! A while back, we had a flat on the way to work. Took it to a shop near home but they suggested we replace the entire tire versus patch, and that both front tires need to be replaced anyway. So we decided to just go to Lex Brodie's. We weren't quite sure where to go, but there was a spot to pull up between the cars so I did. Got out and ran into a guy with the red Lex shirt. Asked him if I need to pull up to the front or if I can leave the car there. He just came over and started helping me immediately. AWESOME! Went through different tires, programs, the rewards stuff (showed him the VIP thing Scott gave us at the meeting, too). When we were all set he walked me over to the computer to sign up for the rewards program, gave me his card (Eddie Pagelsdorf) and let me know he'd call when ready. Got a call about 1.5 hrs later to check in and let me know my brake pads were worn to basically metal on metal (YIKES). Eddie went through the pricing and flush and gave me new rate. I approved. Eddie said he'd call when they're done and the car is ready. Missed the call when the car was ready about 330p, but called back a little after 4p and they said just come on down. When I got there all of the employees were very helpful and making sure someone had helped me. Paid the bill while Eddie drove the car to the front. Pretty smooth operation!