Kaneohe, HI
Overall completion of repairs and personnel conversations were good. However, I was quite disappointed that no one even started looking at my car until 2.5 hours after I dropped it off at 9:00am with an appointment. Leaving my car severely impacts me. I had to find someone to go to my house to let my dogs outside and came close to missing another appointment I had when it took 8 hours to complete work. Understanding that it was long work, the biggest issue was that it was 2.5 hours after I dropped my car off that the technician started to look at it. (Evident by receiving a phone call at 11:30 asking me to describe the problem, that I had described at check-in, to assist the technician when he took it on a road test.)