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"Thank You... Very Much!"

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

3
Kaneohe, HI

Waited 1 hour 45 minutes for a safety check. I understand when things get busy and there was a minor problem with my car. No one communicated with me. Someone else came in fo a safety check waited 30 minutes and was irritated. They got their car back even though I was there an hour plus earlier. I check in to find what's going on with my car and find out it's ready and has been ready for me ? How long? No one stepped next door to the waiting room to let me know. I believe cashier was overwhelmed, but too many employees were just milling around for my taste. Someone should have stepped in to help out.

5
Honolulu, HI

thank you very much for taking me in @4:50pm with just little over an hour left till closing time. I needed to have my tpms warning lights fixed by installing a tpms tire sensor inside a wheel that was missing this component. after enjoying the brief time in your waiting room and its historical photos and news articles, it was done! I was disappointed why the 2 other franchises that I came from had told me that they could not guarantee the fix. This tells me that your company and staff are truly experts in this area.

4.5
Honolulu, HI

Friendly, personable, and quick expertise every time I come! Took my car in first time because of some squealing/grinding sound from my back axle. Free brake check, and they noted a little uneven pad wear (with a friendly smile). Few months later, I hear more sounds and take it to LB to assess it again. Turns out my rotor and brake pads were damaged (not their fault by any means; previous *golden touch* work was sub-par at best) so I opted for the "Fixed Forever" special with rotor install for the rear axle. Took the car in at 10am, got a call to confirm repairs at 11:30am, car finished at 3:30pm. Not shabby at all, and now my car runs smooth with me worry free! Thanks Lex Brodies.

5
Kaneohe, HI

Lex Brodie in Kaneohe is fantastic! Thier customer service is outstanding and quality of work excellent. I trusted them with my Cadillac for years and will continue to do so.

5
Aiea, HI ("Pearlridge")

I always love the service with Lex Broadies. The representative that helped me is Chelsea. She set up the appointment for me with ease and to my convenience. Very pleasant on the phone and in person. I had several work done on my car and I knew confidently that Lex Broadies will take care of me. I had several work done under warranty and I'm very happy with the deals I got with my breaks, tires and a/c. I can't believe imagine any place else that offers these amazing deals. I have been a faithful customer ever since I had my car done at their Waipahu area. Since I moved to Pearl City/Aiea area, I'm glad there's another Lex even closer by!! Thank you very much!!

5
Honolulu, HI

The best customer service, it is what keeps us a loyal customer I had a nail in my tire and they patched it free of charge! So nice.

5
Honolulu, HI

Went into Lex Brodie's for a brake inspection since my car had been vibrating when I was braking, Jack helped me and was so helpful and professional. I explained everything that my car was doing to him and he showed me, while I was there how my rotors were basically shot (12 year old car). I really appreciated that so that I knew what I could possibly be dealing with cost wise. He told me he'll have the mechanics look at it and will call me with what they find (I work in the area so it is a very convenient shop for me). Jack called me within an hour and told me what was found and what needed to be done and explained everything to me on what they found. I went ahead with the repair and was called when the job was done. Fast, friendly and very professional service at Lex Brodie's. Jack made the repair experience very pain free from start to finish!!!! Thank you Jack!!! I got the forever brake repair and am very happy with the finished product and even happier with the warranty on my repair.

5
Honolulu, HI

Did a complete brake job, replaced everything. Very happy with the results. Dealt with Jack...awesome experience!! Thank you, very much!

5
Aiea, HI ("Pearlridge")

I've lived on Oahu for 37 years, but never have gone to Lex bodies before. I was shocked at how good the experience was. I don't know the name of girl working the front desk on 6/15 and 6/16. She was a local girl with short ponytail. She couldn't have been better at her job. Really impressive. And the fact you offered a free rental car for my van needing new brakes and rotors was awesome! You are my new company-to-go-to for my future automotive needs. And don't lose that front desk employee. I've can count the number of reviews I've written, in my life, on one hand. I really feel this time it was more than warranted. As a suggestion, you might issue name tags to your employees, making it easier to single out individuals for a job well done. Doug Kuehne

5
Honolulu, HI

I got my car back on time with the tire repaired. Free! What a great service for repeat customers.

4.6 STAR AVERAGEVIEW REVIEWS
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Google Review: Recently walked-in to Lex Brodies for a slow leak on one of my tires. The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.