Aloha and Thank You... Very Much for the feedback. I / we apologize for the inconvenience of coming in and our requesting the time needed for walk in safety inspections. We completely understand the frustration. But If we may share; our Queen St store does over 600 safety inspections a month (about 20 a day average) with closer to 30 a day at the beginning and end of each month! (This is far more then any other shop we are aware of). Thus, unfortunately, folks who walk in anywhere near the end (or beginning) of the month are taken as fill ins between the 20-30 safety inspections already being done that day. Also, may we note, shops (when they do the safety inspections properly) do not make money doing safety inspection (but, most shops perform them to help take care of there customers needs). It is true, some work is found from safety inspections, but it's on a low over all percentage of vehicles inspected. Last year, the state changed the Safety Inspection process where the inspections are documented by using an IPad (where pictures are the vehicle are required as part of the inspection process). This process forced a lot of mom and pop stations to stop doing inspections and it also insures / forces shops to do the inspections thoroughly, which requires and includes a 24 page State inspection manual that requires stations to actually lift up the vehicle to inspect the suspension and exhaust and the inspection process requires shops to actually test the head light aim... on every vehicle! The old days of flashing the lights and cranking safety inspections through are gone. But, when inspections are done properly, the service value on the inspection far exceeds the amount paid (AAA value their less strict inspection at about $50). Sadly, we max out on safety inspection; because we have a rich tradition of customer service, our schedules fill up and many folks drop off their vehicles on top of the appointments. Again, we totally understand we are all busy and no one likes hanging around a shop for much longer then an hour, especially for a seemingly simple service. May we humbly recommend to schedule mid month safety inspections next year before the inspection expires? This helps schedule so an inspection time is set to get your vehicle in asap rather then have to be worked in with numerous appointments and other walk ins. If you check our reviews (on Yelp and Google), you'll find additional safety inspection time concerns, but you'll also find examples of your experience at other shops where we were able to get them an appointment and taken care of. It's a common issue for all shops. It's rare to find a shop not stacked with Safety Inspections near the month's end (puzzled why Jiffy Lube was light on customers). There even was an attempt recently to do away with the inspection process... Any how, we truly value your feedback and are bummed you had such a frustrating experience. Hopefully sharing the above helps explain things from our side. We're currently working on a safety inspection campaign to help the public see the value with safety inspections, encourage mid month inspections, share the 24 page required inspection process, explain some of the items that frequently frustrate people when inspections fail, explain how shops actually don't make money when performing proper safety inspections but most shops are happy to perform them to help serve their customers, and the days of the 10-15 minute safety inspection are pretty much pau. Phew! That's a lot of info! But, I'm happy to share more. I can even send the link for the inspection manual. Our goal is 100% customer satisfaction, and we are not happy when customers are not happy! Thus, we are happy to attempt to resolve concerns or attempt to explain why certain things go the way they do. Please feel free to share any additional thoughts by emailing us at [email protected] . TY...VM! Scott 29 Year Lex Team Member.