Honolulu, HI
Maile was awfully busy but she was spot on, thorough and professional. In the meantime during my short wait for her, 3 employees asked if they could help me. And they were all BUSY. No where and I mean NO WHERE are you going to find this kind of enthusiastic, caring staff. The free coffee, quiet AC room, that's a real perk but it's the people and the service, that keeps me coming back. When one of my co~workers offered to pick me up and bring me back to work I told her, "Are you kidding? I 'need' to wait at Lex's." Work or Lex's? Work or Lex's? Hmmmmm. Hehehe. I am most impressed by the fact that they are continuing with Lex's practices of quick, polite service. You can always get a good product at a competitive price, elsewhere. But, it's the personal service that matters. Is Lex's the cheapest car/tire/service/gas around? No. But they're quick, take care of you while you wait, have a loaner program if you can't and their warranties are usually longer than other places, I've found. I've not only had all of the above mentioned services and products, I've also had safety checks too. They do it all. Lex once told me that a personal touch, quick, sincere, caring service, will bring people back time and time again. I guess he knew what he was talking about. What a savvy businessman he was and more importantly, what a decent man he was. On this visit, I actually bought a battery for my niece who lent me her car, that's how much I love Lex's. My 17 year old car is habbajang on the outside but just because your ride is doo doo, doesn't mean you shouldn't take care of the engine. I keep under the hood as pristine as possible. Thanks to Lex Brodie's. I'm fairly sure my niece will be doing business at Lex's from now on and I happen to know she needs two rear tires! Thanks everyone!