Honolulu, HI
I took my car to Servco for service one day, and that night, my car started groaning and vibrating really badly. I took it back the next day, and they recommended changing my power steering pump and reservoir. Of course, the part wasn't in stock and had to be ordered. They also had no loaner to use while I wait for the part to come in. They also refuse to use any other parts except for factory parts, so I decided to go to Lex Brodie, and have them change the part. Servco refilled the power steering reservoir, so when I took my car to Lex Brodie, it seemed to run fine. Lex Brodie got me a rental car for free, while they checked out the problem. However, the problem did not return, so Lex Brodie was hesitant to replace the power steering pump and reservoir. In the end, it was recommended that we wait and see if the problem returns. It's been 2 weeks, and so far, so good. Lex Brodie's saved me the $1300 that Servco was going to charge me, and the staff was very friendly and understanding, as I was very stressed about this problem. If it ever returns, I will go right away to Lex Brodies. Thank you, VERY much!