Honolulu, HI
Just wanted to let everyone know that everyone at Lex Brodies on Queen Street are very pleasant, knowledgeable, and courteous. I coach softball and one of the teams I help coach had a game at 11am at Central Oahu Regional Park in Mililani this past Sunday morning. I have been very excited since these girls have been performing well lately and I was anxious to watch them in the Semi Finals of the Fall Tournament. Dashing out of my house, jumped into the car, started it and started reversing out of my stall........I could tell that something was terribly wrong. I jumped out of my car and as soon as I turned towards the back of my car I saw the problem. An almost flat tire and I'm in a rush not good. So, already feeling pressured, I unloaded all my softball equipment so that I could access my spare and put into my house. My SpaceSaver spare was removed from its resting place along with the jack and jack handle. I removed the flat tire and replaced it with the spare, put my tools away then noticed that the spare seemed low..........."no problem....I'll just drive slow until I can get to a service station and put some air into it. Got to the gate of our parking lot, turned left and my heart suddenly was in my throat as I realized that the spare had just broken the seal around the rim and the spare was now flatter than the original tire I removed. So, now I have two flats, on a down hill slope, and time passing me by. I called all the tire shops in the area and all were closed since it was now SUNDAY AFTERNOON. My neighbor had just arrived home and offered my her AAA service which I gladly accepted. Knowing that it would take a long while before anyone could come to the rescue I continued to call tire shops when I FINALLY thought of calling Lex Brodies. TAYLER(SP?) answered the phone with a very calm,and accomodating voice asking me what service I needed and reassured me that they will be able to service me before they close for the day at 4pm as long as I could get there in a reseanable time. Finally the AAA truck shows up and with the aid of the young man ( Mr. Correa very pleasant, helpful young man) , we changed the tires again and filled the tire with air so i could make my way to Lex Brodies to get a "Flat Repair" . Made it to Lex Brodies without incident and was greeted by TAYLER(SP?) who again was very accomodating and pleasant taking all the information neede to fill a out a work request, and in an instant had it input into her computer. She then took my keys, introduced me to one of her co-workers who was also Very Pleasant and efficient and went straight tomy car, returned and asked me a few more questions that he noted in my work order and directed me to the lounge. TAYLER(SP?) in the meantime was helping other customers on the phone which really impressed wtih her knowledge as she helped more customers with their problems offering them solutions/options. Being in the Customer Service/Sales business for the better part of the last 45 years.....This young girl really impressed me. From beginning to end of my time in her world of work....she constantly did things to help others that made me feel very good! Didn't get to see my girls perform today...but TAYLER 's(SP?) performance at work made my day PERFECT! MAHALO TAYLER (SP?)