They were right

Excellent service - professional, efficient, knowledgeable. Will continue to take my cars. I totally trust the staff at Lex Brodies.

The staff at Waipahu is very professional and answered all our questions.

Good service and nice people to work with.

very friendly, fast. and reasonably priced. will return in the future

My car "died" so I called Lex Brodie to check if I could have my car towed and left in their lot if I arrived after they closed. They said yes and I could drop off the keys the next morning. I arrived about 20 minutes after they closed but someone immediately saw me pull in and told someone to help me. Jim promptly came over and checked my car in so I didn't have to come back the next morning with the keys. He was very nice and helpful and didn't seem to be in a rush because they were closed. He explained they had other cars to work on before mine and he wasn't sure how long it would take. The job was completed sooner than I expected so I was very happy with their service. They also applied an online discount to my bill which I wasn't aware of. I've been to Lex Brodie before and have always been impressed with how friendly and helpful everyone is and the work is usually done in a reasonable amount of time. I highly recommend Lex Brodie to anyone. You won't be disappointed. INVOICE #1067574.

Have always had my car serviced from the day of purchase. Employees are very knowledgeable and friendly and always have the patience to explain what a certain part does and why it has to be changed for the longevity of the care and above all safety. Very very pleased.

Staff was very friendly and accommodating. They were very courteous. I will continue to patronize Lex Brodie's for my alignment needs.

I had new tires installed on my car at the end of last year, and I kept putting off getting my wheels aligned. I finally decided to make an appointment with Lex Brodie's after seeing great Yelp reviews. My appointment was on a Tuesday at 12:30pm. I had work at my restaurant job later on that day starting at 3:30, but I figured that 3 hours would be more than enough time and I would have ample time after my appointment to get lunch and maybe go shopping before I started work. I arrived at Lex Brodie's at around 12:25pm, and I had a hard time trying to figure out where I was supposed to pull up and park my car. They should really have signs or people directing drivers over there. The check-in process was smooth and I settled down in the waiting room with my school textbooks to do my reading for class the next day. A little over 2 hours later I had long since finished my reading and was still waiting for my car to be finished, despite the appointment confirmation email that I had received stating that it would only be an hour long. Since it was 2:30 at that time, and I had only an hour to get my car back, get something to eat, and get to work, I went to the reception area to ask how much longer my car was going to take since I had to be somewhere soon. I wasn't upset at this point, just a little annoyed. However, the lack of professionalism that I experienced from the Lex Brodie's staff following this ended up making me upset. I work in the restaurant industry as a waitress, and I understand basic customer service concepts like even if things aren't your fault, like if a customer finds a hair in their food and it's clearly not YOUR hair, you still apologize to the customer. Or, if they are waiting a long time for their food and it's obviously the kitchen's fault for the delay, you apologize and thank them for waiting. I failed to get any form of this courtesy from the girl who helped me. She did not apologize for the fact that I had been waiting 2 hours and counting. She just told me that it was going to take 10 minutes, which I would have been totally fine with if I had received an acknowledgement of how inconvenienced I was by having to wait so long for my wheels to be aligned. After I was called to retrieve my car, I was not thanked at all for my business, much less for waiting. At about 3:00pm, 2.5 hours after I arrived there for my appointment time, I FINALLY left feeling highly dissatisfied with my experience mainly due to the poor customer service I was given. Needless to say, I will not be returning to this business and I will advise my friends and family not to patronize them either.

I'm always satisfied with the service I receive whenever I have to get my vehicles repaired. I came in for a routine safety inspection & needed some extra work done, not only was it done great, they also placed me in a rental vehicle to finish my errands while my car was repaired. I'm not sure if other repair facilities cater their service to their customers…it's time for me to say to your staff…"THANK YOU VERY MUCH"!