I had to find a representative to help me when I dropped off my car for my 7am appointment. Not greeted when I picked up my car, just asked " last name?"I had to ask what was found upon doing alignment of my car - information was not offered- i was given invoice - not directed to where my car was. I had to find a representative to move another vehicle as my car was boxed in.Logged into your website to fill out survey - notice 15% OFF Special - appointment taker should inform car owner of On-line specials that are available as EVERYONE LOVES TO SAVE $$.Overall service rating is - "poor and impersonal"AND NOT A SINGLE EMPLOYEE THAT I SOUGHT ASSISTANCE FROM SAID " THANK YOU VERY MUCH!"

Excellent.

I was really impressed by your service and hospitality. Thank you.

good work done. drives great again

Took my 13 year old car in for an annual safety inspection. From my entrance to my exit customer service was excellent. I was acknowledged with a greeting by not just one, but two service employees. They called me within 1 hour to let me know my inspection was complete. As I picked up my car one of the mechanics even came out to tell my about a potential problem. He asked my some questions about my driving habits. What impressed me the most was that he DIDN'T try sell me a service. As the mechanic attempted to bring my car to the front entrance he had a problem getting my transmission(manual) in reverse, so they offered to check to see what the problem. A while later, the mechanic returned my key and told me they had fixed the problem and DIDN'T EVEN CHARGE me for the service. Other shops would be charging for assessing the problem and for the fix. Lex Brodies you've won my business and I've already recommend Lex Brodies to others. UPDATE 7/6/2013 Revisited two weeks ago for service on my Jetta for the same problem they fixed on my last visit and left a very UNHAPPY CUSTOMER. I had an appointment for service. I made two calls to check the status. I left a message for the technician to call me back on the first call(1.5 hours later). No return call. On my second call at 12:00p.m(2.5 hours later), the receptionist wanted to take another message. I mentioned that he didn't return my first call. After a brief hold, someone answers, who didn't even identify himself. He explains whats wrong and said they've called the auto storeS and can't get the part. He said they have to call the dealer for the part, but the dealer closed at 12pm. After bantering back and forth as to why it took them so long to figure out the problem. Excuse after excuse... I then asked why didn't they call the dealership before, he said, "Because I'm on the phone with you.". I also asked him they had called a particular part store I've used in the past. The answer came back, "NO". On my way back to retrieve my car, I took the chance to call the VW auto part department. Well, well, low and behold they were open until 3:30pm. Things got even more interesting when I got back to the shop. The technician took me to a car that wasn't mine and convincingly showed me the "so-called problem". I replied, "this is not my car and it was not the same type of Jetta" He insisted and insisted it was. He kept claiming that a part was missing(a metal part that could not fall off, must be taken off). He wouldn't even listen to what I had to say about the last repair. He even showed me a faxed diagram(which was for 1996, not a 99 Jetta) insisting the what he believed to be the problem. Then the manager approached I explained the situation and what infuriated me the most was the fact that I was lied to. Don't tell me the dealership is closed!, when in fact it was open. The manager didn't apologize, started to make excuses for his employee. I left with the car not fixed and very dissatisfied customer. I will never go back!

I had a slow leak on the rear-driver side tire after hitting a very large pot hole. Went to the dealer who sold me the tires and they asked if I had an appointment, which I had not. Went to Lex close by and they took me in right away (without an appointment). Thought Lex was going to tell me that I had to purchase another new tire because it was leaking from the seam. But they got it fixed with minor repair. They checked all 4 tires even though I told them which tire I suspected was the cause of low pressure indicator to light up. Worker also used a Torque wrench after using an air gun to tighten lug nuts to insure proper tightness. Workmanship was checked twice by a different worker and supervisor using a torque wrench. Finally a road test was done before handing me the keys all for $22.

Our invoice # is 4020399. On 1/25 I went to your store on Kam Highway. When I walked in the door the sales people were courteous and professional. I was told that my tire installation would be ready in 45 mins and it was done within that time. I paid my bill and left. 5 day later I opened my trunk, and saw that your tire installer person just threw the spare tire into the trunk and it landed on my new jack case and broke the hinge. The trunk liner was also damaged. I was very disappointed at this carelessness.

Took my 13 year old car in for an annual safety inspection. From my entrance to my exit customer service was excellent. I was acknowledged with a greeting by not just one, but two service employees. They called me within 1 hour to let me know my inspection was complete. As I picked up my car one of the mechanics even came out to tell my about a potential problem. He asked my some questions about my driving habits. What impressed me the most was that he DIDN'T try sell me a service. As the mechanic attempted to bring my car to the front entrance he had a problem getting my transmission(manual) in reverse, so they offered to check to see what the problem. A while later, the mechanic returned my key and told me they had fixed the problem and DIDN'T EVEN CHARGE me for the service. Other shops would be charging for assessing the problem and for the fix. Lex Brodies you've won my business and I've already reccomened Lex Brodies to others.

The staff was very courteous and friendly as always. They called as soon as they knew that my car was ready for pick up.

Excellent customer service. Staff very knowledgable. Good training program? Transportation to and from home very prompt and convenient. Went in for tires and safety check. Found out brake pads worn out. Could have saved some money if rotor resurfacing was available and I didn't have to buy new rotors. But, I purchased the $99 lifetime brake option. I shouldn't have to worry about any future repair or replacement costs.