Just left a review on my horrible experience. Invoice # is 1058200. thanks.

Just had my car serviced for 2 rear tires yesterday (10/31/2013) due to a flat. Called for a 225/40/18 which they indicated they had in stock. I show up 30 minutes later and get assisted quickly. The sales person is indicating that he only has Michelin Pilot sport A/S in stock, which of course is the highest priced tire for my car (i used to work sears auto, Michelin's pay a pretty commission). As i looked at his computer monitor, I noticed Falkens, Hercules, Uniroyal, etc. were all in stock. After i pointed this out, then he mentioned "oh, you are right". 0 stars on service as ripping off a first time Lex Brodie's customer is definitely the right way to get things started on the right foot. Service was quick considering the amount of cars there at the time. good stuff. Upon inspection, they did not put away my spare jack and tools, which is whatever. Took me about 1 minute to do so. After going home (and i guess i am the idiot for not checking), both rear rims had noticeable scratches when they mounted the wheel for balancing (center area of wheel had paint freshly falling off), and one area on each wheel was damaged (i am assuming when they dismount the tire, they use that iron bar to press down on). Horrible experience. Giving half a star is generous. Would not recommend, would not return to this location. Unless you have a car you don't care much about the looks and want quick service. Again, be somewhat knowledgeable and call ahead.

From the moment I got there i was treated with the utmost respect and courtesy. Whitney assisted me with the removal of my flat tire from my car trunk. She did it all as she stated she did not want me to dirty my clothes. She said her close was made to get dirty. She gave me a estimated time to complete the job. She guided me to the lounge - another excellent idea.

Friendly people & awesome service. I would highly recommended it.

Barney runs a great crew. Everyone is professional, friendly and the job gets done in a timely manner. Kudos to all of them.

Exceptional service! Will only go to Lex Brodie's to get my car serviced! What a great way to start my week! Mahalo!

The service was 5 star and everyone was very polite. They finished the work on time and also fixed a slow leak in one of my tires. Mahalo for the excellent service.

I've been buying gas for years in Waipahu, but this was my first time at the Honolulu shop. Everyone was so friendly and helpful, with fast, efficient service. They explained the work that needs to be done and helped me to prioritize my repairs. I feel safer driving now.

I usually go to the Kalihi location, however, since the Honolulu location is closer to where I live I decided to stop by on Friday. The gas station attendants were kind enough to direct me to the entrance (they probably thought I was crazy for not being able to find it among what seemed like the working area). Once I got inside, I didn't know where to go, I'm looking for a check-in desk, person, something. Nothing. So I stand there by what I guess was the check in area where employees were working on computers and no one asked me if I needed help. I mean looked me in the eye and kept on doing what they were doing. With no problem I strolled right on out of there back to my car.

Overall: somewhat disappointed. On Monday 22 October I came by needing to purchase four tires. I was greeted by "Cooper" Masani who inspected my tires and proceeded to quote the cost for mid-range tires - the quality level about which I inquired. He showed me the price range on the computer then went on to say the wait might be three hours. He was polite and straightforward and when I indicated I was unable to wait for that length he suggested I call ahead and make an appointment. The following day I called but the phone rang for sometime without being answered - so I just went ahead and drove to Lex Brodie's expecting that I might need to wait. Sales Rep Vachelle Heyward came forward to help me- and started out by talking about the additional plan, in which I had no interest. She searched on the computer and gave me a price quote about $100 higher than what I had understood the day before. Her seemed very pressed for time and spoke rapidly. I commented that I had been given a much lower price the day before and asked how it was her quote was so much higher. There was some exchange and she maneuvered the computer search - her speech remained rapid in a way that I had difficulty catching what she was saying. I remained insistent that I have previously been told a lower price. Ultimately she said I could buy tires in the lowest price range for the total that I mentioned. I felt frustrated and was tempted to leave and consult my mechanic about an alternative business from which to purchase the tires - however I decided to remain and later describe my experience to a manager. It seemed to me that Ms. Heyward was impatient with me and perhaps not pleased that I selected the least expensive alternatives for tire replacement. She repetitively called me "dear" in what I experienced as a condescending manner. She described that they [Lex Brodie] had been very busy - particularly since Sear's had closed. Never before have I had a problem about a purchase - and I can recall even talking with Mr. Brodie who seemed readily available to his customers. The car needs new brake liners (at a cost of around $200 according to my mechanic) and I'm now unsure as to whether I want to return to Lex Brodie's. The company is obviously very busy - and has a long standing reputation for service. But somehow my experience was disappointing.