Honolulu, HI
While I've always been happy with the results and the professionalism of the staff, this time around, I was not happy with the scheduling. I scheduled my car through your website for Monday at 10 a.m. but I did not receive a call about the nature of the problem until 4:30 p.m. It took the mechanics 6 hours to get to my car even after I scheduled. I literally spent an entire work day waiting and by the time I was able to get my car, the shop was closing. What is the point of scheduling if you don't plan to honor it?