Mahalo Lex Brodie’s Kalihi! I called to schedule an appointment for my safety check I’m a Monday and they were able to schedule me for the following day at 1 PM. The next morning I called to see if they could also do an oil change while they had my car and they were able to give me an earlier drop off time at 11 AM to accommodate my request. My family no longer lives in Kalihi, but we will continue to get our cars serviced here because the staff and service is always great! Thanks again for another awesome experience!

Lex Brodies is great; always fair and they get the work done on time.

Our service rep. had such great customer service and offered the best options for us. We will be coming back again in the future. Charlie, thank you so much and I hope you have a great week!

Excellent service in every way.

Lex Brodie's is a company I trust wholeheartedly. I know that I will not get scammed, pressured or bamboozled when getting tires (or anything else). I recently went in because my tire indicator light was on. My tires were in bad shape! I had all four tires changed -- by the friendliest staff -- in about 45-minutes, at the end of their day. I had to make an appointment to do my wheel alignment and that was easy peasy with the awesome (and also friendly) reception staff. They explained the process to me, gave me options on what tires to purchase, gave me a better discount than the AAA discount and answered my questions with ease. What could have been a stressful thing was made very easy because of the staff. Customer service was superb. Everyone I encountered was courteous and respectful. In this day and age, I am especially appreciative of being treated like a person rather than a number. So many places treat their customers like inanimate objects or robots it seems and treat people like they don't matter. Lex Brodie's staff are consistently top-notch.

I was not satisfied with my service today. I had made an appointment for 7am and checked in earlier than my appointment time. I was asked if I will be waiting, and I said yes so, I was asked to wait in the customer lounge. One hour past and no word about my car. Then when it reached the second hour, I went to a customer service rep to ask about my car, and I was greeted with some attitude. I saw that my car was still in the same place as I had left it earlier in the morning. I asked how much longer my car will be and with attitude, the customer service rep had told me that they were waiting for a space and that she would let my service tech know. At that point, I was upset because two hours had past and my car was still not being serviced, I had got attitude from the customer service rep, and no updates or follow ups were given. I felt why make an appointment if I have to wait so long?! After an hour and a half later, I was told that my car was done. I was just told that a screw was found and that's it. There was no explanation on what was done or an apology for making me wait so long. I was just handed the invoice and said that my car will be outside. As I was driving away, my TPMS light was on, so I had pulled over to see what was wrong. I didn't see anything at that time but when I got home, my left rear tire was complete flat, and the tire air cap was very loose. When I had drove the car in this morning, it was fine. I don't know why that tire was touched because I clearly stated that it was the right rear tire and not left. I am so appreciative that I made it home safely because that could've gone differently.

Very good service, I'm satisfied

Great service as always. Ben was courteous and efficient.

Been going to Lex Brodie's for my tire needs for over 40-years and will continue to do so. Good workmanship and service - one-stop shop for new tires and alignment at the same time.

Awesome service and super fast. I trust this crew for everything I need done