Very disappointed that you let me drive off with the tire touching the steering arm. You rotated the tires without noticing they were different sizes. I have been a very satisfied long time customer til now.

Very friendly and efficient -- always receive great customer service from Lex Brodie's -- regardless of location. Thank you!

always a great experience and relief whenever I bring my car in for service. eddie is the best, and always very efficient.

I appreciated the timely assessment and research regarding the replacement tires needed for my older vehicle. The ability to get a safety check during the tire replacement process saved an extra trip and wait to another location. Personnel were attenuated to customers on sight, initiating contact to make sure they had been assisted - or to provide assistance. Mahalo very much!

On Friday, 11/18/16 I went to the Pearl Ridge Lex Brodies to buy 4 new tires for my truck. I left special instructions that I had a flat in the back of the truck and I wanted that to be one of the tires changed. I wanted the left rear tire (my spare) to be put in the back of the truck to serve as my spare. My spare is a BF Goodrich tire in very good condition. My three tires on the truck, including the flat were Michelins tires in poor condition. They changed all 4 tires on the truck and threw one of the old Michelin tires in the back for the spare. Everyone makes mistakes so I informed them of the error and expected them to address the problem immediately, since my job was not done yet. Instead it took over an hour for them to fix the problem. If I had not checked their work, they would have thrown away a perfectly good tire and left me with an old tire for my spare. All I got was "have a good day" at the end and no sincere apology. On the flyer they gave me before I left, there was a note on the bottom to email Scott Williams if I did not receive 5 star service -- and I did on Saturday morning. Since Mr. Williams has not responded to my complaint, I am posting this less than satisfactory review on Yelp. I have no intention of ever visiting a Lex Brodie business again. AMENDED: The response to my email on Saturday was not responded to immediately so I posted this less than satisfactory review. It was incorrectly sent to a incorrect email address. I have amended my review only because Mr. Williams contacted me directly. I am still not satisfied that my problem was not corrected in a timely manner. My appointment was for 9:30 am and the original job was done by 10:30 am. I should have been out of there by 10:30 instead I left well after 11:30am. Everyone makes mistakes and everyone should correct their mistakes in a timely manner. It should not have taken longer to correct the mistake than it did to replace 4 tires.

Vachelle greeted me and was professional ans friendly-we got the tires i needed and the job was done pretty quick for a Saturday morning. Aloha

Oil Change and tire rotation.....excellent service.

When I found out that I had a nail in my tire that couldn't be patched (I went to multiple places that informed me on that), Lex Brodie's was the only location to offer me a reasonable price for just one tire. And a not so long wait time to get it changed! Jim helped me and scheduled my appointment within 3 days of me calling. Han helped me check out and was very friendly as well. I will definetly be back again for any car troubles.

The most important step in your service is the greeting and getting us on our way quickly. Your team has consistently performed this incredibly well and I hope you will continue to stress this part of your service to your team. All the best, Your Satisfied Customer

Excellent service. Very professional and efficient.