Honolulu, HI
Came in to have my battery tested for anticipated replacement. Waited two hours. Was told it had to be replaced and was charged for a new battery. On leaving, the car behaved the same. At home, I opened the hood to check the battery and discovered that I still had the old battery. The battery leads did not look like they had been disturbed. On comparing the brand name on the old battery and that reflected on the LB invoice, they did not match. I returned to LB and upon confirmation, promptly got a full refund from the new manager. I asked the pleasant person who keyed in the transaction if it was a billing mistake or the fault of the person who was supposed to do the work, and she was told that the work slip indicated that the battery had been replaced. This could have been much worse if it had been a different type of unfixed problem. Also, based on the track playing on the mp3 player when I got in, the car had been driven. I've been a customer for some time, but am reconsidering my options for the future.