Great service; friendly staff who explain in easily understandable language what they're going to do and what they did to address your problem. Also, unlike other car repair places, I believe they care for their customer's satisfaction because they have a cool and comfortable customer lounge.

As expected professional service from start to finish.

Brought my Toyota Tacoma in for a brake squeal problem, tire rotation, and a safety inspection (without an appointment); thinking I needed to have a brake job on the front disc brakes. Barney was very friendly and helpful. He said they're a bit busy but could do a quick free brake inspection to determine if it is indeed in need of new brake pads. As it turned out, my brake pads are fine. That gave me peace of mind. Although work was not done on the brakes, squeal not as bad now so probably just dirty. The gal that cashed me out however was not too friendly. She can learn a few customer service skills from Barney. Actually.........I think Barney is just that way.

Thank you Lex Brodies. Cooper was very fast, very friendly and a lot of help !

Staff was very friendly. Our tires were at another location, but they were able to schedule us the next day. They went to pick up the tires at the other location that day after speaking to me. Excellent service!

courteous and fast service

Very great experience. Dealt with your assistant manager. He was courteous, gave me a quote for work required to fix problem in very little time and explained the issue. My wheel was tightened and I was not charged. Will come back to fix issue.

Wow, I had a great experience today at Lex Brodie's in Kalihi. Zach helped me out from start to finish, and also another customer service rep (I didn't get her name) who helped to set me up with adding my Hawaiian Miles account.I just stopped by to get a quote on some new tires - I ended up leaving my car -right then and there for the tire replacement service.Zach explained the tire services that came with the new tires, & I opted for the alignment service as well.. The repairs that needed to be done, in priority, were explained to me in detail - what needed to be done, when @ at what cost. I was very impressed with the job & service & I will be back to get those repairs done-soon!Thank you Zach!!

Happy with the tire package but disappointed in the efficiency of the service. I had an appointment, but I think I was handled as if I was a walk-in. After my car had not been worked on for more than one hour after the appointment time, I reported that I couldn't wait more than one more hour. The service tag number on the car was then switched which suggested to me that it hadn't been tagged as if I had an appointment. What is a reasonable time to begin service after a scheduled appointment? Over one hour to begin service makes the appointment time almost meaningless. Doctor's offices don't make you wait this long.