Kaneohe, HI
I needed a proper safety inspection to be done after a repair shop on Dillingham Blvd failed my 2010 Toyota Tacoma for "steering" issues. Starkey's said that my rack and pinion assembly needed to be replaced ($1803.29) plus wheel alignment ($134.55). I just wanna say that I take very good care of my truck: it has about 76,600 miles; anytime I hear, see, or think there's a problem, I take it in. So I googled "when to replace rack and pinion" (at 100,000 miles, clunking, difficulty turning, power steering fluid leaking). I didn't notice any of these. So I called Lex Brodie in Kaneohe, and was able to schedule an appointment for the next day. The good folks at Lex Brodie put my truck up on a lift, took a look and examined the steering and said there was nothing wrong. They saved me over $1,900. Thanks for being so honest, helpful, and nice about the whole situation. I really appreciate it.